“Checkmate is honored to receive recognition from Europe’s leading hotel executives,” said Checkmate co-founder and CEO Drew Patterson. “We built Checkmate’s platform in response to the challenge we heard echoed from hotels around the world: help us converse with guests in today’s communication channels – SMS, email, messaging – and provide employees the context to actually deliver hospitality. This award showcases our hotel partners’ ability to engage guests and provide world-class service using Checkmate’s tools. We’d also like to congratulate Checkmate partner Stephen Williams, Director Group Sales & Marketing for Windward Management who was named one of Europe’s Top 20 Extraordinary Minds in Sales, Marketing & Technology.”

Checkmate’s Communications Platform makes it simple for hotels to interact with guests across multiple channels – SMS, email, and messaging – through a single inbox. Because staff can work as a team and see guests’ interaction history, these communication tools translate into better service and, most importantly, stronger TripAdvisor and online reviews.

HSMAI judges had the following to say about Checkmate, “Yes, it works! As it helps the hotel to create a more personalized and very effective service that guests will remember.”

To solidify the win, Checkmate highlighted the following results achieved through partnerships worldwide:

Checkmate Results

• 71.2 percent of guests opt in to SMS communication during mobile check in.
• Over 40,000 guests texted with their hotel at some point during the customer journey.
• More than 1.2 million messages have been exchanged between hotels and their guests.
• 16.7 percent of guests use real-time feedback to alert staff to their experience.
• 84,457 guests have completed Checkmate’s in-stay feedback survey, providing unprecedented real-time transparency into guest satisfaction.

About HSMAI
The Hospitality Sales and Marketing Association International (HSMAI) is committed to growing business for hotels and their partners, and is the industry’s leading advocate for intelligent, sustainable hotel revenue growth. The association provides hotel professionals & their partners with tools, insights, and expertise to fuel sales, inspire marketing, and optimize revenue. HSMAI is an individual membership organization comprising more than 7,000 members worldwide.

For more information about Checkmate or to schedule an interview with Checkmate co-founder and CEO Drew Patterson, email Kellie Pelletier at kellie@checkmate.io or call 917-514-5851.