Cloud5 Contact Center Achieves Major Service Record with
One Million Hotel Reservations Booked
Cloud5 Contact Center clients include major hotel groups and independent chains for economy, mid-range, and luxury brands, as well as fine hotel and resort loyalty programs. Centers provide a unique range of revenue generation services including central reservations, sales optimization, loyalty services, OTA rate management, and social media engagement.
“We use Cloud5 to cement guest relationships,” said Tia Graham, Director of Sales and Marketing at The London West Hollywood at Beverly Hills, a AAA Four Diamond property and member of American Express Fine Hotels & Resorts. “Cloud5 agents deliver better conversion results because they combine industry knowledge with a feel for our brand that allows them to tell The London story, including the unforgettable guest experience we offer.”
What makes Cloud5 different is a comprehensive guest-centric strategy that immerses its world-class hospitality agents into its client brand and culture. This unique brand advocacy approach translates each agent’s travel experience into passion for the guest stay experience. The proven personalized, high-value solution generates an improved guest experience for the contact center investment, resulting in higher conversion rates, greater guest loyalty, and ultimately, higher direct revenue growth.
partnership with Cloud5 is a critical part of our revenue strategy,” explained
Jackie Collens, Director of Sales at The St. Regis New York, a Forbes Five-Star
and AAA Five Diamond hotel located in the heart of midtown Manhattan. “It’s
a proven system that combines highly trained agents with advanced call
center processes that provide us with higher call conversion and ADR than
we can achieve on our own.”
Ron Gardner, President of RGC Consulting Services, a profit optimization consultancy serving top hotel brands and investment groups, stated, “Cloud5 leads the industry in cultivating its agents to maximize satisfaction and minimize attrition, and that means more reservations and higher revenue per booking for its clients. Most hospitality companies are blind to the impact of high reservation agent turnover in compromised call conversion and lost revenue. Cloud5 eliminates that risk to drive more revenue.”
A division of Cloud5 Communications, Cloud5 Contact Center is the leading reservations optimization and agent service delivery provider in travel and hospitality. With the industry’s most tenured, experienced travel consultants and its uniquely personal caller engagement processes, Cloud5 delivers higher call conversion rates, increased revenue per booking, greater caller satisfaction and guest loyalty than traditional in-house call centers or large multi-vertical operations. For more information about Cloud5’s Solutions, visit www.cloud5.com, or call 877-241-2516.