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Washington, DC – April
2018 / Newsmaker Alert / Concilio
Labs, a leading hospitality technology company, today announced the
release of a new e-book titled, “Using
Predictive Guest Intelligence to Drive Guest Retention and Revenue.”
As the gap between guest expectations and hotels continuing to grow, the
revealing e-book uncovers actionable strategies to better understand and
measure up against those expectations.
Predictive Guest Intelligence (PGI) takes a high-level look at all the data available from critical indicators such as buying behaviors, travel purpose, social media, interests, booking channels, guest feedback and more. This information can then be translated into insights, predictions, and recommendations that give hotels a closer look at each guest and what drives their intention. It also helps hoteliers to act on those insights to encourage personalized service, increased sales, and loyal, long-term guests. Highlights in the e-book include: 1.
Leveraging guest profiles and scores
“For
hoteliers, acquiring new guests is only half the equation,” explains Terri
Miller, CEO of Concilio Labs. “Ensuring they have a great stay is the key
to keep them coming back. Predictive Guest Intelligence helps hotels better
understand their guests to determine what they want. By leveraging the
right technology, PGI works to provide specific, intelligent recommendations
backed by machine learning and analytics that make it easy for hotels to
deliver the recognition today's discerning guests crave.”
To download a complimentary copy of “Using Predictive Guest Intelligence to Drive Guest Retention and Revenue,” please click here or visit info.ConcilioLabs.com/predictive-guest-intelligence-ebook-drive-actionable-insights-using-personalization. About
Concilio Labs
Contact:
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