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CustomerCount®
Presents CustomerCount Customer
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Engagement
Professional Award to PACE Member
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Indianapolis,
IN – April 2018 / Newsmaker Alert / CustomerCount®,
a cloud-based survey solution providing intuitive real-time reporting,
has announced the winner of its third annual CustomerCount Customer Engagement
Professional® PACE Member Award.
This
distinguished award recognizes an outstanding Customer Engagement Professional
(CEP) and the Professional Association for Customer Engagement (PACE) Member
company for the individual’s performance during the 2017 calendar year.
Two trophies were recently presented at the Professional
Association for Customer Engagement (PACE) annual Convention and Expo
in Braselton, GA: One for the company and one for the individual CEP.
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The
recipient of the award was Shawndra Tobias, Senior Director of Customer
Experience, ETech Global Services,
a leading global outsourcing provider for the largest brands in the world.
Shawndra was honored for her ability to create and implement critical solutions.
Lauded for her proactivity, Shawndra proved herself by guiding her team’s
focus to a strong comeback from waning conversion rates for one of ETech’s
hospitality clients. She was noted for her passion: for people, her team,
and systematic process and the ability to get things done.
The
award focused on the performance of team members who have contributed to
the success of the company in an outstanding manner. Areas of contribution
included any customer contact, including multi-channel, phone, email, and
click to chat. Nominees for the award, conceived and presented by CustomerCount,
were comprised of customer engagement professionals such as supervisors,
CSRs, TSRs, team leaders or any customer-facing professional.
According
to Robert Kobek, President of CustomerCount, the nomination process was
simplified by utilizing CustomerCount’s online survey to compile the nominee’s
qualifications and qualities. “Our online feedback system measures and
reports customer feedback through branded, customized online surveys, and
this system can be utilized in numerous industries and various purposes--including
an efficient method in determining a winner for this important CEP award.”
About
CustomerCount®
CustomerCount
is a feature-rich, cloud-based survey solution providing intuitive real-time
reporting, fast turnaround on requested updates, and detailed and dynamic
data gathering capabilities to support process improvement efforts, build
customer loyalty and improve your bottom line. Developed and managed by
Mobius Vendor Partners, CustomerCount was initially designed for the timeshare
and contact center industries and is now used by organizations across numerous
different vertical markets and industries. For more information, visit
www.CustomerCount.com
or call 317-816-6000. Follow them at CustomerCount.com/blog
on Twitter @CustomerCount
or Facebook.com/CustomerCount.
About
PACE
PACE
(Professional Association for Customer Engagement®) is the only non-profit
trade organization dedicated exclusively to the advancement of companies
that use a multi-channel approach to engaging their customers, both business
to business and business to consumer. These channels include contact centers,
email, chat, social media, web and text. Visit www.PACEassociation.org
for more information.
About
ETech Global Services
ETech
has grown over the past 20 years to be a leading outsourcing provider of
intelligent sales, effortless customer experience, and advanced technology
solutions. Started with 400 seats in Deep East Texas and grew to be a global
company with 2500 seats without mergers or acquisitions. Today, ETech has
eight successful contact centers located throughout the United States,
India, and Jamaica. Global presence, combined with the knowledge and adaptability,
allows ETech (www.ETechGS.com) to
provide a remarkable difference to the customers.
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Contacts:
Bob
Kobek
CustomerCount
317-816-6000
ext 100
or
Georgi
Bohrod, RRP (Media)
GBG
& Associates
619-255-1661 |