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The coveted PACE Member of the Year award honors the organization that has exhibited excellence by creating a positive and encouraging employee culture, involvement in the Chapters, involvement in PACE National events, and a corporate commitment to service the needs of and promoting the contact center industry. Carlos Marchi’s award honors a Customer Engagement Compliance Professional who has made a positive impact on the industry and displays excellence in all aspects of compliance. The awards were recently presented at the Professional Association for Customer Engagement (PACE) annual Convention and Expo in Braselton, GA. In addition, CustomerCount presented an award of its own: the third annual CustomerCount Customer Engagement Professional® PACE Member Award. This distinguished award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association for Customer Engagement (PACE) Member company for the individual’s performance during the 2017 calendar year. The two recipients of the award were Shawndra Tobias, Senior Director of Customer Experience and her employer, ETech Global Services, a leading global outsourcing provider for the largest brands in the world. “Carlos
and I are extremely pleased to both present the PACE CEP Award and to accept
the awards that show we are committed to continuing supporting the PACE
Community and the organization’s constituents through ongoing initiatives
regarding compliance and customer engagement,” said Bob Kobek.
L-to-R: Michelle Schuster (PACE General Counsel), Bob Kobek (CustomerCount President), and Carlos Marchi (CustomerCount VP) About CustomerCount® CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.CustomerCount.com or call 317-816-6000. Follow them at CustomerCount.com/blog on Twitter @CustomerCount or Facebook.com/CustomerCount. About
PACE
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ETech Global Services
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