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CustomerCount(SM)
Forms Alliance with Buchanan Creative Solutions
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Focus to be
Marketing “OnSite Service Request”
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Indianapolis,
IN – May 2017 / Newsmaker Alert / CustomerCount(SM),
which offers the timeshare and hospitality industry’s most highly regarded
online customer feedback system, has formed an alliance with Buchanan Creative
Solutions, LLC to market “On
Site Service Request by CustomerCount (OSR).”
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CustomerCount
collects, measures and reports customer feedback through branded, customized
online surveys. Its innovative technology provides ongoing customized updates
to survey content, and quickly and easily accommodates report formats and
other features.
According
to Yuri Duncan, President of Buchanan and a veteran of the timeshare industry
who spent nearly 30 years with Wyndham/RCI, “Buchanan Creative Solutions
is very excited to partner with CustomerCount and raise awareness across
the vacation travel industry regarding the benefits of the Onsite Service
Request. We truly believe the OSR represents the next stage in the evolution
of customer service and will improve vacationing experiences across the
board.”
Bob
Kobek, President of CustomerCount says, “Yuri has a clear understanding
of the timeshare market and the importance of integrating the OSR as an
integral part of the customer engagement arc. The real-time communication
between guest and resort with prompt follow up is an excellent tool to
provide first-class service. We are looking forward to working with Buchanan
on this venture.”
The
OSR mobile friendly app allows guests to scan a QR code, enter a text message
code or enter a URL where a resort-branded, customized service request
form pops up. When the guest requests service, an email alert is immediately
sent to resort personnel allowing them to respond quickly.
Free
demos of the service are available at www.ccdemorequest.com
or contact Bob Kobek or
Yuri Duncan.
About
CustomerCount
CustomerCount(SM)
is a feature-rich, cloud based survey solution providing intuitive real-time
reporting, fast turnaround on requested updates, and detailed and dynamic
data gathering capabilities to support process improvement efforts, build
customer loyalty and improve your bottom line. Developed and managed by
Mobius Vendor Partners, CustomerCount was initially designed for the timeshare
and contact center industries and is now used by organizations across numerous
different vertical markets and industries. For more information, visit
www.CustomerCount.com
or call 317-816-6000. Follow them at CustomerCount.com/blog
on Twitter @CustomerCount
or Facebook.com/CustomerCount.
About
Buchanan Creative Solutions
Buchanan
Creative Solutions combines 90 years of experience both in the corporate
and creative sectors. Recognized in the areas of customer service, project
management business development, and strategic consultation, Buchanan Creative
Solutions provides a suite of creative solutions designed to complement
any organization. With a suite of creative services consisting of “Explainer
Videos”, CD packaging and design, illustration, print and digital marketing,
web design, animation, copy writing, and more, Buchanan Creative Solutions
provides a professional, creative, exciting customer-centric experience.
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Contacts:
Bob
Kobek
CustomerCount
317-816-6000
ext 100
or
Georgi
Bohrod (Media)
GBG
& Associates
619-255-1661 |