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| CustomerCount® Adds Tom Chandler to Team | Business Development Expert becomes Partner and Executive Vice President | |  “I
have known Tom for many years,” said CustomerCount President Bob Kobek.
“As I have been a 27-year member of PACE (Professional Association for
Customer Engagement—formally ATA) and Tom served its members for six years,
we have had an opportunity to interact and grow in our professional respect
for each other. Tom understands the importance of measurement in improving
customer engagement. He is service oriented and dedicated to furthering
the customer experience. He’s a terrific fit for our organization, clients
and partners.”
“I enjoy connecting the dots and finding next steps to attaining mutual business objectives,” says Chandler. “I intend to continue to concentrate and build on the strength of my existing long term relationships in the customer engagement sector of multiple industries such as banking, finance, hospitality, residential services, insurance, healthcare and numerous telecom and service provider companies.” Originally created for the vacation industry and now expanding into other sectors, CustomerCount’s online, intuitive enterprise feedback system collects, measures and reports customer feedback through branded, customized online surveys that measure the entire customer experience. Its innovative technology provides comprehensive tracking and reporting with primary focus on the initial contact experience, the sales experience and the ongoing customer experience. Clients can easily access their data on all devices including mobile providing real time access to important information from anywhere they may be. Survey content can be adapted to measure any universe such as customers, prospects, clients, owners, members and employee satisfaction. CustomerCount’s Enterprise Feedback Management (EFM) System can be used to measure and segment data for endless possibilities. “Tom fully understands that until we directly touch the consumer with appropriate questions and data resolution, we are simply guessing,” said Kobek. “We are very enthusiastic that Tom will be reaching out to new entities to show them that with the proper information clients can zero in on solutions to improve and/or increase customer satisfaction.” About
CustomerCount
For more information on CustomerCount, visit www.CustomerCount.com. To
contact Tom Chandler: tomchandler@customercount.com
or 317-816-6000.
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