Back To News/PR Index | CustomerCount Adds Text Analytics to More Fully Support Business Intelligence | New Reporting Component Takes Unstructured Data Verbatim Comments and Creates Sentiment Analysis | “By capturing unstructured data and reporting it in a structured format, businesses can determine which words and phrases are used most often and—in what context,” says Bob Kobek, President of CustomerCount. “We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform—but also because we share the same philosophy of continually improving the customer experience thereby ensuring greater customer engagement.” CustomerCount
will use the new enhancement for text categorization, text clustering,
concept/entity extraction, production of granular taxonomies, sentiment
analysis and document summarization. In simple terms explains Kobek, “The
process ‘sees’ patterns within comments on the survey and then evaluates
and interprets the output.”
“Our
goal is to embrace a fully engaged customer who is satisfied and loyal
to a product or service. A tool that taps into language nuances is a substantial
asset in this quest,” adds Kobek.
About CustomerCount(SM) CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.CustomerCount.com or call 317-816-6000. Follow them at www.CustomerCount.com/blog on Twitter @CustomerCount or Facebook.com/CustomerCount. About
Keatext
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