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| The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry. The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software. Robert Kobek, RRP, President of CustomerCount, says that the purpose of the award is to celebrate those individuals who are frequently overlooked, but are on the front lines working with owners and members every day: at the front desk, on the phone, and online. “These are the people who are the face of the resort and shape the perceptions of our customers at the most basic human level. There interactions with members and owners make all the difference in the customer experience.” Nominations should focus on the performance of customer facing individuals including Resort Managers, General Managers, and Assistant Managers who have contributed to the success of the company in an exceptional manner. Areas of contribution may be extraordinary interactions with members/guests; remarkable improvements in on-site ratings of the resort; innovative training techniques and outstanding social media mentions and reviews. Nominations must include detailed insight regarding the leader’s performance and contribution showing how the nominee’s efforts and achievements have significantly impacted the team, company, and/or community. According to Sharon Scott Wilson, RRP, publisher of Resort Trades, “Last year was our inaugural year for this award. We’re again proud to team up with CustomerCount to celebrate the timeshare hospitality industry’s often overlooked and under-appreciated resort management professionals.” The winning manager and their company/resort will be profiled in the January issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP. To submit a nomination, visit CustomerCount for a link to the entry form. Or fill out the online form. About
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The Resort Trades
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