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Defender
Resorts Selects DAE for Branded Exchange Services
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Phoenix,
AZ – April 2015 / Newsmaker Alert / DAE (Dial
An Exchange), the largest independently owned vacation exchange company,
has been selected by Defender
Resorts, Inc. to create a branded internal exchange platform for the
60,000 owners they service at their managed resorts. The prominent Myrtle
Beach, South Carolina resort management company has specialized in timeshare
resort management for over 35 years. They currently provide management
services to 24 vacation ownership resorts and 26 associations, with offices
located in five US states, Saint Maarten and Grand Cayman Island. This
exchange platform will be added to their already robust portfolio of services
for their resort clients and their members.
Leveraging
the horsepower of its robust exchange infrastructure, DAE will power the
Defender exchange service allowing its members to exchange within the Defender
Resort network as well as outside of the Defender network to all of the
global destinations that DAE has available at any given time.
Commented
Fermin Cruz, DAE’s Vice President Americas Region, “Defender Resorts wants
to add more benefits to their portfolio of services, keeping their brand
name at the forefront while offering more destination choices in a cost
effective manner. They also want to create loyalty through an exchange
service that would encourage greater use of their vacation product. We
will help make this happen by creating an online and telephone support
infrastructure all under the Defender brand. Based on our business model
and our primary focus on customer service, DAE is able to offer the perfect
resolution to Defender’s needs.”
Frank
Baker, Executive VP of Defender Resorts, added, “Management companies and
HOAs are constantly faced with the challenge of adding value to the timeshare
ownership proposition. I believe we have strengthened our services portfolio
to our clients by adding an exchange component to the services we already
offer. This new partnership will provide our owners with easy access to
a simple, reasonably priced exchange service with no membership fee requirement
and a world of vacation possibilities, while providing an exclusively branded
exchange component with extra owner benefits. It has definitely met the
needs of what our owners want.”
About
DAE
Founded
in Australia in 1997 on the model of no mandatory membership fees for timeshare
owners and no charges on exchanges until an exchange transaction is confirmed,
DAE began operations in the United States in 2003 and opened its first
North American office in Phoenix in 2007. Unlike other timeshare exchange
companies, DAE’s exchange service offers timeshare owners a transaction-based
approach that requires no membership fees or payments until an exchange
is confirmed. Today, the company is the largest privately owned vacation
exchange company, serving a member base of over 1.5 million timeshare owners
(including 500,000 direct members) at resorts and clubs through 12 offices
worldwide. DAE also offers a myriad of services to developers, HOAs and
resort management companies, including their award-winning customer service
options. For more information, visit daelive.com.
About
Defender Resorts, Inc.
Defender
Resorts’ customized management services (defenderresorts.com)
utilize experienced personnel and finely tuned systems, providing a formula
for resort excellence. Along with their many years of experience that they
bring to the table, they offer a hands on approach that when coupled with
their honest and genuine desire to offer the very best service at the most
economic costs, we believe they offer the highest level of management in
our industry. They have extensive experience with owner databases, owner
communications, resort refurbishment and renovation, budgeting, long-term
planning, quality controls, financial reporting/analysis, and most importantly,
human resources management. Their core mission is to provide the tools
to resorts’ Board of Directors to make the best decisions necessary to
improve upon the vacation experience for all owners. They are a large company
of resources with a small company commitment to individual attention.
Contact:
Susan
Friedline / 602-427-4913
Susan.Friedline@daelive.com
Media:
Marge@LennonCommunications.com
239-482-3891 |