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Monscierge
Receives Patent for
Providing
Mobile Services to Hospitality Customers
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Oklahoma
City, OK – September 2016 / Newsmaker Alert / Hospitality
technology company Monscierge
announces the award of a patent for the communication process of receiving
and servicing hospitality guests requests through the use of mobile technology.
This is the company’s second U.S. Patent for mobile services provided to
hospitality customers, the first having been awarded for providing local
merchant recommendations to hospitality guests.
|
 The
newly granted patent, 9,436,958, covers receiving guests requests as well
and servicing these requests. To illustrate a scenario, when a hotel receives
a request for additional towels from guests using mobile devices, the request
reaches a staff member who would then acknowledge the request, provide
an estimated time of delivery and complete this delivery. Historically,
mobile request communication between guests and staff have been made for
services such as food & beverage, maintenance issues, additional room
items, valet return and even customized guest requirements.
“Our
goal is to make technology easy to use, easy to scale, and affordable for
hospitality,” said Monscierge CEO, Marcus Robinson. “The mobile experience
that connects a guest to their hotel is vital to the success of hotel brands
over AirBNB and other peer-to-peer relationships. We are looking forward
to working with other hospitality mobile solution providers and creating
a world-class, industry standard of an excellent guest experience, every
time.”
Monscierge
is a global provider of hospitality technology, specializing in mobile
and wearables, computer software and lobby devices. Their product suite,
Connect, is a most recently known as the platform behind the newly launched
Hello Rewards application by the Red Lion Hotel Company as well as the
technology that aided in Candlewood Suites Dallas/Market Center’s winning
the coveted IHG “5 of 5” award after the property’s implementation of Connect
Staff.
The
expectation for new mobile-based services in the hospitality industry continues
to grow rapidly, and Monscierge’s Connect platform has shown proven methods
behind reducing maintenance response times by up to 50%, as well as increasing
guest satisfaction scores.
Monscierge
is the exclusive hospitality partner for the Apple Mobility Partner Program.
About
Monscierge
Monscierge
(www.Monscierge.com) specializes
in innovative hospitality solutions for properties, owners and brands.
The Monscierge product line, Connect, enhances communication and the relationship
between hotel guest and staff through mobile, tablet, large-format touch-screen
devices, and a central web-based platform that manages property content.
Monscierge is the exclusive hospitality partner of Apple’s MPP program.
With
installations in over 60 countries and multilingual capabilities, Monscierge
is dedicated to improving guest experiences and hotel staff efficiency
throughout all hospitality service tiers.
Media
Contact:
Crystal
Robinson
888-426-5730
Monscierge
Video
- www.youtube.com/watch?v=jKZZ1MAgC6s |
