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Bend, OR – November
2017 / Newsmaker Alert / Demonstrating
its continued commitment to being the number one reservation sales and
marketing platform for hotels, resorts and vacation rentals, NAVIS
today announced that its RezForce®
Lux call center services have received five perfect scores this year,
according to Forbes Travel Guide.
“This is quite an accomplishment and a clear indication of NAVIS’ dedication to providing superior reservations services for luxury hotels,” said Tom Flournoy, Senior Vice President of Operations at Forbes Travel Guide. NAVIS is one of a few industry providers that invites the Forbes Travel Guide Quality Assessment team to test and score their reservations agents’ performance on behalf of select luxury clients. As the originator of the Five-Star Rating System, Forbes Travel Guide has been the gold standard in the hospitality industry since 1958. Forbes Travel Guide’s expert, incognito inspectors, evaluate agents on rigorous and objective standards, the same criteria used in the official Forbes Travel Guide Star Rating System, considered the most stringent in travel and hospitality. Based on the discerning requirements of Forbes Travel Guide, RezForce Lux has proved to be a high-performing call center service that exclusively supports the needs of luxury properties and their consumers. Its success includes:
RezForce is part of the NAVIS Revenue Performance Platform™ designed to capture and convert more profitable direct bookings. Last year alone, RezForce booked $161 million for our clients, and captured reservation lead data our clients turned into an additional $34 million in direct bookings. “This positive feedback is recognition of our team’s exceptional service record and reflects the exacting standards of our RezForce call center services,” said NAVIS CEO Kyle Buehner. “In today’s competitive hospitality environment, it is more important than ever to effectively engage reservation inquiries and commit to outbound calling campaigns to capture more direct bookings. Having a high-performing extension of your onsite reservations team to accommodate the peaks and valleys in call volume is a proven way to dramatically impact revenue, reduce staffing costs, drive profitability and exceed guest service expectations.” To learn why leading lodging providers and management companies trust NAVIS technology and services to help them increase their direct business, please visit TheNavisWay.com or call 866-712-3439. About NAVIS
Founded in 1987, NAVIS is a privately held company with headquarters in Bend, Ore., and growing offices in Orlando, Fla. and Reno, Nev. The company has been awarded Top Workplaces by The Oregonian for four consecutive years, one of the 2016 Top 100 Workplaces in Central Florida, and one of the Northern Nevada Human Resources Association’s 2017 Best Places to Work. To learn more visit TheNavisWay.com. About Forbes Travel Guide
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