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Market leader in revenue and profit optimization for the gaming and hospitality industry to share how casinos can maximize share of wallet by focusing on total customer value | |  During
this strategic session, which is in the Revenue Management and Pricing
Track, Angie Dobney, Rainmaker’s vice president of pricing and revenue
management services, will detail the data-driven methodology behind the
total revenue management approach that has been successfully implemented
by many casino properties in recent years. Dobney will also explain the
specific processes that revenue managers can use to strategically price
and protect room inventory for the property’s most valuable guests by segment,
as well as by individual spending and play patterns.
“Since gaming revenue typically is significantly higher than room revenue, casino hotels have traditionally left money on the table by over-discounting and comping rooms without the real-time data to back up those decisions,” said Tammy Farley, co-founder and president of Rainmaker. “A more strategic and profitable total revenue management approach goes far beyond those antiquated methods by considering the total value of each segment and individual customer, based on all available revenue streams, including gaming, room revenue and ancillary revenue such as F&B, wellness and retail. By factoring total spend into their pricing decisions, gaming resorts can refine their practices to significantly impact overall profitability of the property.” Using this total revenue management approach to effectively optimize profitability, casino hotels have shifted from measuring their success by RevPAR, which is rapidly becoming outdated, to TRevPAR (Total Revenue Per Available Room) that includes revenue from both gaming and non-gaming activities. By forecasting demand for each customer segment based on total spend, casinos can determine the optimal mix of customer segments for each date and use real-time data to target them with the most strategic pricing and promotions for each. “Casino hotels can win big by using data-driven solutions that also factor in total guest value by arrival date and length of stay, to ensure that rooms are always available for their most valuable customers,” concluded Farley. “Hotels can forecast each segment’s demand, determine the optimal mix based on the profitability of each segment, and then make pricing decisions that target this ratio. In our session at INFORMS, we will show them how to do this, step by step, in order to yield the best results.” For more information on Rainmaker’s revenue management and business intelligence solutions, please visit: www.LetItRain.com. About
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