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| Resort Trades: October 2015 | |  4
Ingenious Ways to Save Money (by Sharon Scott, RRP)
Take a look at the latest products being offered to save timeshare resort operators money. The first is a cloud-based software system to organize and process your resort’s requests for estoppel, RequestMyEstoppel.com. Second, at last there’s a company interested in connecting resorts with competitively-priced credit card processing, Gildersleeve Partners’ new company, Customized Solutions LLC. Next, Cunningham Asset Recovery Service (C.A.R.S.) is a brand new concept introduced this year and bound to be of benefit to HOAs by providing low-cost non-judicial foreclosures. Last (but not least!) on our list is Towel Tracker – an RFID system that assures you that your beach and poolside towels won’t walk off the property. 1. “Timeshare Pro Plus’ RequestMyEstoppel module helps us save time, staff resources and the tedious tasks associated with processing account verification letters as well as estoppel certificates,” states Ken McKelvey, chairman and CEO of Defender Resorts. “We handle management services for 24 resorts in several different states, as well as in the Grand Caymen Islands. The software will add speed and efficiency to our operations, plus free up valuable resources in our office, in answer to our commitment to using the best available technology….” “We needed the ability to automate the title transfer process to ease the burden our team was experiencing,” says Natalie Bobsin, vice president of Stonebridge Management LLC. “We are looking to grow our management portfolio of legacy resorts and as we multiply the number of resorts we handle, nationwide, the ability to streamline the estoppel process will be invaluable.” How it saves money: Save time, postage and paper while you and your staff concentrate on operating your core business. (more) Best Practices for Your
Social Responsibility Program (by Lisa Wanzenried)
Maybe these articles have inspired you to think about your resort’s own efforts. It could be that you’re not sure where to start or how to expand your existing program. If so, this article is for you. We’ll look at several best practices, including viral empowerment and social storytelling strategies that use the resources you already have to raise money and awareness for your cause and your resort. Best Practice #1: Start with
Your Why
Karen Knight, founder of Corporate Giving Partnerships, a company that helps businesses with cause marketing, states, “Resorts that bring employees into the conversation about social responsibility early have an opportunity to grow brand champions and provide a platform for future leadership. Great leaders need to understand the people who work for them; social responsibility develops skills such as empathy, humility, and teamwork. These values support the organization’s culture, not just the giving campaign.” (more) Q&A with RCI Lunch
& Learn Attendees (by Catherine Reynolds)
The responses to the program in year two continue to be positive, and many attendees leave with new ideas and strategies to implement at their properties. With the 2015 sessions coming to a close, we spoke with two attendees to find out more about the sessions: Deborah Quick of Vintage Landing and John Almoslino of Englewood Beach and Yacht Club and Sea Oats Beach Club. Q: What did you find most
valuable about the RCI Lunch and Learn session?
Deborah Quick: To me, the most valuable aspect is the many networking opportunities that were available, not only with our RCI service team but the vendors and other timeshare property managers that attended. The one-on-one time with our RCI service team gave me an opportunity to discuss items that I was unsure on and to be able to place a face with the name when calling. It was also very useful to find out about information for my owners that is available on the RCI website and to use some of this information to help further train staff members. (more) About Resort Trades
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