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Seven Corners
Extends Sales Call Center Hours Due to Increase in Demand
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Indianapolis,
IN – June 2017 / Newsmaker Alert / Seven
Corners, Inc., an innovative international travel insurance and specialty
benefit management company, today announces the extension of call center
hours to better accommodate its customers. Due to an increase in demand,
the sales call center will be open from 8 a.m.–10 p.m. EDT Monday through
Friday and 10 a.m.–8 p.m. EDT Saturday and Sunday effective immediately.
The
increase in demand comes after record sales during Seven Corners’ first
quarter and a revitalization of the customer experience. In May 2016 the
company set a goal to improve the customer journey and held extensive customer
service and product offering training. With better customer-centric processes
in place, the company experienced the following results in Q1:
-
Average
Google rating for service and overall customer experience improved more
than 300 percent in 10 months with a consistent rating of 4.5 stars
-
Overall
volume of reviews has increased by over 1000 percent in the past 10 months
-
Achieved
“one-call resolution” for more than 85 percent of calls
“Since
we have made changes to the customer journey we’ve seen dramatic improvement
in all aspects of our business,” said Justin Tysdal, CEO of Seven Corners.
“By meeting and exceeding the needs of both our current and future customers,
we are creating even more opportunities to improve the customer experience
and deliver high-quality travel and medical insurance. As a result, we’re
extending our sales center hours to meet the increased demand for our products.”
Seven
Corners created an integrated cross-functional team within the organization
in order to improve the customer journey, removing barriers to success
and motivating the company to pursue perfection. The company implemented
a third-party call monitoring service for training and feedback to ensure
expectations were understood and achieved.
Last
year Seven Corners kicked off a flurry of senior-level new hires geared
toward meeting growth and expansion goals. Seven Corners is a member of
the US Travel Insurance Association (UStiA) and is an A+ rated Better Business
Bureau accredited company. To learn more about Seven Corners and its product
offerings, visit www.SevenCorners.com.
About
Seven Corners, Inc.
Founded
in 1993, Seven Corners, Inc. is an innovative and service focused international
travel insurance and specialty benefit management company. Based in Carmel,
Ind. and serving a global market, Seven Corners offers a wide variety of
customized trip protection solutions to international travelers, agencies
of the U.S. government, corporations, foreign governments and various types
of insurance companies. For more information on its products, visit www.SevenCorners.com.
Media
Contact:
Dittoe
PR on behalf of Seven Corners
Britny
Kalule
317-202-2280
ext 21 |
