|
TSA
Solutions Supports the Hotel Atlantic Kempinski Hamburg
to
Enhance its Upsell Revenue, Promote Guest
Satisfaction
and Motivate Front Office Teams
|
The
221-Room Hamburg Property Becomes the Third Kempinski Hotel in Germany
to Partner with TSA Solutions,
Which
Now Has 27 Hotels in Germany and more than 50 in Central Europe
|
Dubai,
UAE – January 2016 / Newsmaker Alert / Continuing its worldwide expansion
and accelerated growth in Central Europe, TSA
Solutions has implemented its Front Desk Upselling program to support
the Hotel
Atlantic Kempinski in enhancing upselling revenues, identifying hidden
guest needs to promote increased guest satisfaction, and motivate Front
Desk associates.
In
just a few weeks since implementing the program, the hotel has already
seen significant results. Marco Winter, Executive Assistant Manager said,
“Already in place at our sister properties, the Hotel Falkenstein Grand
Kempinski and Villa Rothschild in Frankfurt, our goals are to generate
an increase in our incremental revenue through front desk upselling – supported
by professional front desk training from TSA Solutions. The results so
far have been impressive, including positive impacts on our staff, helping
them quickly identify ‘hidden’ guest needs which can go toward improving
guest satisfaction.” He concluded, “Our objectives have been met admirably
in a very short time, and we are especially impressed with the organization,
creativity and execution of the training program, which provides a consistent
foundation of knowledge for all our people – and efficiencies in administration
and upselling execution that lets everyone on property do their jobs better.”
|
Hotel
Atlantic Kempinski Hamburg
|
As
the undisputed innovator in the upselling space with more than 85% partner’s
renewal rate, TSA Solutions is committed to forming long-term working relationships
that result in mutual success. TSA’s Front Desk Upselling programs combine
proven training techniques with daily and monthly performance measurement
tools, reports and monthly planning and strategy meetings, to ensure ongoing
success and high ROI. A dedicated TSA Performance Consultant stays engaged
for the duration of the partnership – both onsite and remotely.
TSA
has now partnered with 27 distinctive hotels in Germany, one of the fastest
growing market in the region and more than 50 in Central Europe, as widespread
adoption of its solutions accelerates.
Andre
Kaufmann, TSA’s Director of Business Development Eastern & Central
Europe, said, “We were excited to see the success and the revenue increase
beginning from the first time the hotel partnered with TSA. It is also
great to see that the employees are recognized and rewarded for the successful
application of our in depth upsell training techniques - and Hotel Management
is very happy to see how the approach is increasing the check-in experience
for their guests positively.”
Klaus
Kohlmayr, TSA’s Chief Commercial Officer, added, “We are delighted to contribute
to the success of the Hotel Atlantic Kempinski Hamburg through our upselling
programs and appreciate their confidence in TSA.” He concluded, “2015 has
been a year of tremendous growth for us, in Europe, as well as The United
States and Asia, as we build on a history of value creation to innovate
our products and services to meet the needs of hoteliers in all market
segments. We look forward to sharing news about those innovations in the
year ahead.”
For
more information about TSA Solutions, please visit www.tsa-solutions.com.
About
TSA Solutions
TSA
Solutions is the worldwide leader in hotel upselling solutions. TSA helps
nearly 1,000 hotel partners in 70 countries achieve measurable and sustainable
increases in incremental revenue and RevPAR – capturing more than $200
million USD in annual incremental revenue, with an average ADR increase
of 2%. With no upfront investment cost for the majority of its programs,
TSA’s technology, training, and performance management tools also supports
hotels’ efforts to increase guest satisfaction and boost personnel retention.
TSA
is also building intuitive new technology applications to drive business
for hoteliers, as it helps them adapt to rapidly changing marketplace conditions.
TSA
continues to evolve its solutions to support hoteliers in capturing even
more incremental revenue, with programs in reservations, sales, restaurant/bar.
Founded
in 1987, TSA Solutions is headquartered
in Singapore and maintains operations throughout Asia-Pacific, the Middle
East, Europe and North America.
About
the Hotel Atlantic Kempinski Hamburg
TheHotel
Atlantic Kempinski Hamburg was opened over a century ago as a traditional
grand hotel for first-class passengers of world-famous luxury liners. The
listed hotel complex is a Hamburg landmark and one of the last grand hotels
situated in a major German city. Centrally located between the main railway
station, the city hall and the Alster Lake, the ‘white castle’ provides
discerning business and leisure travellers with the perfect place to stay.
The five-star-superior hotel offers 221 elegant rooms, 33 of which are
suites, with unmistakable regional charm of the highest standard. Historic
banqueting rooms, elegant salons and meeting & conference rooms catering
for up to 1200 people have been and are still to this day the settings
for important decisions and meetings. From a culinary point of view, Atlantic
guests are treated 24-hours a day by Executive Chef André Trojanowski
while Head Chef Patrick Weber in the Atlantic Restaurant, the hotel’s gourmet
restaurant, allures diners with his sumptuous cuisine. The Übersee
Club, an exclusive conference and event venue on the banks of Hamburg’s
Binnenalster with a capacity of up to 400 people rounds off the hotel’s
exclusive offering.
Press
Contact:
Marjorie
Gonzalez
TSA
Solutions
Michael
Frenkel
MFC
PR
212-808-6559
for
TSA Solutions |
