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TSA
Solutions Helps IHG Hotels in Key U.S. Markets Generate
Upsell
Revenues, Increase Guest Satisfaction & Motivate Front Office Teams
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Minneapolis,
MN – November 2015 / Newsmaker Alert / Continuing its worldwide expansion
and accelerated growth in the U.S., TSA
Solutions has helped InterContinental Hotels & Resorts (IHG) achieve
stellar performance in three key markets, demonstrating the value of strategic
upselling to generate revenues, increase guest satisfaction and motivate
Front Desk associates.
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In
less than a year since implementing TSA’s upselling program, the InterContinental
Buckhead Atlanta had an upselling revenue increase of 146%, positively
impacting overall guest room revenue. In that same period, upselling revenues
at the InterContinental Mark Hopkins in San Francisco more than doubled.
Moreover, at the InterContinental Times Square, TSA is credited with helping
increase guest satisfaction thanks to enhanced matching of the Hotels’
rooms with the guests needs.
Samara
Fernandez. IHG’s Area Director of Revenue Management based in Atlanta,
said, “Partnering with TSA provides numerous benefits in addition to maximizing
revenues on upselling opportunities. TSA’s automated tools have significantly
streamlined the incentive payout for upsells, allowing for a quick turnaround,
which highly motivates the Front Office team. The training sessions, both
online and at the property level, are highly energizing and combined with
TSA’s online platform provide excellent tools to associates to empower
them to drive upsells.”
As
the undisputed innovator in the upselling space with more than 85% partner’s
renewal rate, TSA Solutions is committed to forming long-term working relationships
that result in mutual success. TSA’s Front Desk Upselling programs combine
proven training techniques with daily and monthly performance measurement
tools, reports and monthly planning and strategy meetings, to ensure ongoing
success and high ROI. A dedicated TSA Performance Consultant stays engaged
for the duration of the partnership – both onsite and remotely.
Klaus
Kohlmayr, TSA’s Chief Commercial Officer, said, “We are delighted to contribute
to the success of IHG through our upselling programs, in the U.S. and worldwide.”
He concluded, “With IHG partners now in Atlanta, New York, San Francisco
and Washington D.C., it’s especially gratifying to see the positive impact
on revenue and personnel our programs have had in these dense, highly competitive
markets. We look forward to continuing to adding more IHG hotel partners
in the U.S., and expand our partnership with IHG branded Hotels worldwide.”
TSA
Solutions was founded in Singapore in 1987. Since then, it has developed
into a full service upselling provider that helps some of the world’s most
distinctive properties increase revenues and guest satisfaction through
a combination of online tools, performance management reporting, consulting
and training.
For
more information, visit www.tsa-solutions.com.
About
TSA Solutions
TSA
Solutions is the worldwide leader in hotel upselling solutions. TSA helps
nearly 1,000 hotel partners in 60 countries achieve measurable and sustainable
increases in incremental revenue and RevPAR - capturing more than $200
million USD in annual incremental revenue, with an average ADR increase
of 2%. With no upfront investment cost for the majority of its programs,
TSA’s technology, training, and performance management tools also supports
hotels’ efforts to increase guest satisfaction and boost personnel retention.
TSA
is also building intuitive new technology applications to drive business
for hoteliers, as it helps them adapt to rapidly changing marketplace conditions.
TSA
continues to evolve its solutions to support hoteliers in capturing even
more incremental revenue, with programs in reservations, sales, restaurant/bar.
Founded
in 1987, TSA Solutions is headquartered in Singapore and maintains operations
throughout Asia-Pacific, the Middle East, Europe and North America.
Press
Contact:
Marjorie
Gonzalez
TSA
Solutions
Michael
Frenkel
MFC
PR
212-808-6559 |