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CustomerCount®
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Impact
Customer Experience
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Keatext Customer Feedback Analytics
Platform Helps Gain
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Competitive Advantage for Client
Breckenridge Grand Vacations
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Indianapolis,
IN – May 2019 / Newsmaker Alert / CustomerCount®,
the online customer feedback management system, has teamed with Montreal-based
Keatext, to incorporate the option
of text analytics into its popular survey system. A recent
case study involving CustomerCount client Breckenridge
Grand Vacations (BGV) that by leveraging text analytic functionalities
of Keatext and the survey and reporting capabilities of CustomerCount,
BGV gained valuable visibility across unstructured channels, simplified
internal communication and boosted customer happiness.
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“Using
this analytical tool, businesses can determine which words and phrases
are used most often and – in what context,” says Bob
Kobek, President of CustomerCount. “We teamed with Keatext not only
because of its ease of use and seamless integration into our existing platform—but
also because we share the same philosophy of continually improving the
customer experience thereby ensuring greater customer engagement.”
BGV
Director of Owner Relations Rick
Tramontana said the, “Keatext integration helped us identify trends
that could be improved either at the location level, across one of our
departments or even at an entire company scale.”
BGV
was able to track sentiment over extensive time periods; follow the impact
of key campaign, milestones and decisions; get instant feedback; compare
and contrast sentiment across surveys, channels and segments; understand
issues across multiple channels and identify all trends and implement changes
quickly.
“Ultimately,
our model is to give our owners the absolute best experience possible.
That way, the next time they’re sitting at a sales table, they’re more
likely to buy more from us. So, we really saw this as an opportunity to
make what was already good that much better, and to take it to the next
level,” continued Tramontana.
According
to Narjes Boufaden, CEO and founder of Keatext, “We are proud of our cloud-based
AI-powered text analytics for feedback interpretation. The synergy with
CustomerCount and its power online survey tool boosts the information reported
to help organizations improve the customer experience. The results from
BGV show the power of this technology.”
“Our
goal is to embrace a fully engaged customer who is satisfied and loyal
to a product or service. A tool that taps into language nuances is a substantial
asset in this quest,” adds Kobek.
About
CustomerCount®
CustomerCount
is a feature-rich, cloudbased survey solution providing intuitive real-time
reporting, fast turnaround on requested updates, and detailed and dynamic
data gathering capabilities to support process improvement efforts, build
customer loyalty and improve your bottom line. Developed and managed by
Mobius Vendor Partners, CustomerCount was initially designed for the timeshare
and contact center industries and is now used by organizations across numerous
different vertical markets and industries. For more information, visit
www.CustomerCount.com
or call 317-816-6000. Follow them at CustomerCount.com/blog,
on LinkedIn.com/Company/CustomerCount,
on Twitter @CustomerCount
or Facebook.com/CustomerCount.
About
Keatext
Keatext
(www.Keatext.ai) is a plug-and-play
AI-powered platform that synthesizes in seconds large volumes of feedback
from multiple channels (such as open-survey questions online review and
social media posts) to produce actionable insights delivered on one comprehensive
dashboard. Designed to minimize response time, Keatext is the industry’s
most agile cloud-based opinion-analysis engine, relying on deep learning
and a rich, ever-growing knowledge base.
About
Breckenridge Grand Vacations
Breckenridge
Grand Vacations (www.BreckenridgeGrandVacations.com)
is a family built timeshare and resort development company founded in Colorado
in 1984. Today, the business comprised four resort properties, 25,000 owners
and a staff of over 600.
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Contacts:
Bob
Kobek
CustomerCount
317-816-6000
ext 100
or
Georgi
Bohrod, RRP (Media)
GBG
& Associates
619-255-1661 |