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Indianapolis,
IN – June 2019 / Newsmaker Alert / CustomerCount®,
the online customer feedback management system, has teamed with Montreal-based
Keatext, to incorporate the option
of text analytics into its popular system. An exclusive Webinar will be
held for CustomerCount client’s to educate them about using text analytics
to more fully support business intelligence. The free webinar will be live
on Wednesday, June 12 at 11:00 EDT. Attendance is limited. Clients may
register
here.
CustomerCount
uses Keatext for text
categorization, text
clustering, concept/entity
extraction, production of granular taxonomies, sentiment
analysis and document
summarization. In simple terms, explains Bob Kobek, president of Customer
Count, “The process ‘sees’ patterns within comments on the survey and then
evaluates and interprets the output.”
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Webinar
attendees will:
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Learn
how Keatext artificial intelligence and text analytics provides instant
clarity
-
Improve
brand image by handling issues immediately
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Receive
actionable insights from multiple channels
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Learn
How to implement a reputation marketing plan
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Know what
customers and employees are really saying about your brand
Kobek
says, “The webinar is a great opportunity to find out more about text analytics
and see it in action. The Keatext ‘text mining’ enhancement helps organizations
understand customer experiences and build the business intelligence needed
to fully engage with consumers on an immediate, meaningful and productive
basis.”
“By
capturing unstructured data and reporting it in a structured format, businesses
can determine which words and phrases are used most often and – in what
context,” he continued. “We teamed with Keatext not only because of its
ease of use and seamless integration into our existing platform – but also
because we share the same philosophy of continually improving the customer
experience thereby ensuring greater customer engagement.”
“We
share the same goals as our clients. That is to embrace a fully engaged
customer who is satisfied and loyal to a product or service. A tool that
that taps into language nuances is a substantial asset in this quest and
that’s why we are holding this webinar – to ensure that our clients are
getting the most out of the information we gather and report to them online
24/7/365. We look forward to sharing more about this tool on June 12.”
About
CustomerCount®
CustomerCount
is a feature-rich, cloud-based survey solution providing intuitive real-time
reporting, fast turnaround on requested updates, and detailed and dynamic
data gathering capabilities to support process improvement efforts, build
customer loyalty and improve your bottom line. Developed and managed by
Mobius Vendor Partners, CustomerCount was initially designed for the timeshare
and contact center industries and is now used by organizations across numerous
different vertical markets and industries. For more information, visit
www.CustomerCount.com
or call 317-816-6000. Follow them on their blog,
on LinkedIn.com/Company/CustomerCount,
on Twitter @CustomerCount
or Facebook.com/CustomerCount.
About
Keatext
Keatext
is an AI-powered text analytics platform that synthesizes in seconds large
volumes of feedback from multiple channels (such as open-survey questions,
online reviews and social media posts) to produce actionable insights delivered
on one comprehensive dashboard.
Designed
to minimize response time, Keatext is the industry’s most agile cloud-based
opinion-analysis engine, relying on deep learning and a rich, ever-growing
knowledge base. Keatext requires no setup, and features multilingual analysis
and context-sensitive, industry-agnostic understanding, as well as automatic
visualization of correlations and trends with immediate report-sharing
capabilities.
Keatext
was founded in 2010 by natural language processing pioneer Narjes
Boufaden. With a team of full-time PhDs, she is delivering on her vision
of developing applied AI that helps businesses cultivate meaningful relationships
with their customers.
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Contacts:
Bob
Kobek
CustomerCount
317-816-6000
ext 100
or
Georgi
Bohrod, RRP (Media)
GBG
& Associates
619-255-1661 |