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Air
Travel Consumer Report:
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November
2018 Numbers
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Washington, DC February
2019 / Newsmaker Alert / The
U.S. Department of Transportation (DOT) has released its January
2019 Air Travel Consumer Report (ATCR) on marketing and reporting air
carrier data compiled for the month of November 2018. The full consumer
report and other aviation consumer matters of interest to the public can
be found at www.transportation.gov/airconsumer.
The January report was delayed due to the lapse in appropriations.
November
On-Time Performance
In
November 2018, marketing carriers posted an on-time arrival rate of 79.3
percent, down from the 82.3 percent on-time rate in October 2018. On-time
numbers for marketing carriers were not reported in previous years.
Highest
Marketing Carrier On-Time Arrival Rates
-
Hawaiian
Airlines Network 90.2 percent
-
Spirit
Airlines 82.1 percent
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Southwest
Airlines 81.7 percent
Lowest
Marketing Carrier On-Time Arrival Rates
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Frontier
Airlines 70.1 percent
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JetBlue
Airways 71.2 percent
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United
Airlines Network 75.7 percent
In November
2018, reporting carriers posted an on-time arrival rate of 79.7 percent,
down from the 82.6 percent on-time rate in October 2018 and down from 88.3
percent in November 2017.
Highest
Reporting Carrier On-Time Arrival Rates
-
Hawaiian
Airlines 91.6 percent
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Delta
Air Lines 83.3 percent
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Spirit
Airlines 82.1 percent
Lowest
Reporting Carrier On-Time Arrival Rates
-
Frontier
Airlines 70.1 percent
-
JetBlue
Airways 71.2 percent
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ExpressJet
Airlines 71.6 percent
November
Cancellations
In
November 2018, marketing carriers canceled 1.2 percent of their scheduled
domestic flights, a higher rate than 0.8 percent in October 2018. Cancellation
numbers for marketing carriers were not reported in previous years.
Lowest
Marketing Carrier Rates of Canceled Flights
-
Allegiant
Airlines 0.4 percent
-
Delta
Air Lines Network 0.5 percent
-
Spirit
Airlines 0.5 percent
Highest
Marketing Carrier Rates of Canceled Flights
-
United
Airlines Network 1.9 percent
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Alaska
Airlines Network 1.7 percent
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American
Airlines Network 1.6 percent
In November
2018, reporting carriers canceled 1.1 percent of their scheduled domestic
flights, a Higher rate both than 0.7 percent in October 2018 and 0.3 percent
in November 2017.
Lowest
Reporting Carrier Rates of Canceled Flights
-
Delta
Air Lines 0.1 percent
-
Hawaiian
Airlines 0.3 percent
-
Allegiant
Airlines 0.4 percent
Highest
Reporting Carrier Rates of Canceled Flights
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Envoy
Air 3.2 percent
-
ExpressJet
Airlines 2.9 percent
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Republic
Airline 2.2 percent
Tarmac
Delays
In
November 2018, airlines reported 21 tarmac delays of more than three hours
on domestic flights, an increase from the two such tarmac delays reported
in October 2018, and no tarmac delays reported in November 2017. In November
2018, airlines reported 12 tarmac delays of more than four hours on international
flights, compared to one such tarmac delays reported in October 2018 and
no tarmac delays reported in November 2017. Extended tarmac delays are
investigated by the Department.
In
November, 15 of the domestic tarmac delays and 11 of the international
tarmac delays involved Newark, N.J., or New York JFK on Nov. 15 when there
was snow and freezing rain in that area.
Domestic
Flights with Longest Tarmac Delays Exceeding Three Hours
-
United
Airlines flight 1293 from John Wayne Santa Ana Airport, Calif., to Newark,
N.J., 11/15/18 delayed 3 hours and 51 minutes on the tarmac at Newark
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Spirit
Airlines flight 524 from Fort Lauderdale, Fla., to Newark, N.J., 11/15/18
delayed 3 hours and 45 minutes on the tarmac at Newark
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United
Airlines flight 4954 (operated by Commutair) from Newark, N.J., to Albany,
N.Y., 11/15/18 delayed 3 hours and 41 minutes on the tarmac at Newark
International
Flights with Longest Tarmac Delays Exceeding Four Hours
-
Air Canada
flight 549 from Newark, N.J., to Vancouver, Canada, 11/15/18 delayed
6 hours and 18 minutes on the tarmac at Newark
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United
Airlines flight 1473 from Santo Domingo, Dominican Republic, to Newark,
N.J., 11/15/18 delayed 5 hours and 36 minutes on the tarmac at Newark
-
British
Airways flight 189 from Santo Domingo, Dominican Republic, to Newark, N.J.,
11/15/18 delayed 5 hours and 24 minutes on the tarmac at Newark
Mishandled
Baggage
In
November 2018, the reporting carriers posted a mishandled baggage rate
of 2.58 reports per 1,000 passengers, a higher rate than both 2.35 in October
2018 and November 2017s rate of 1.84.
Bumping/Oversales
Bumping/oversales
data, unlike other air carrier data, are reported quarterly rather than
monthly. Third quarter 2018 bumping/oversales data were released in the
November 2018 Air Travel Consumer Report. Full year 2018 and fourth quarter
2018 bumping/oversales data will be available in the February 2019 Air
Travel Consumer Report.
Incidents
Involving Animals
In
November 2018, U.S. airlines reported no incidents involving the death,
injury, or loss of an animal while traveling by air, down from the one
report filed in November 2017 and equal to the zero reports filed in October
2018.
Complaints
About Airline Service
In
November 2018, DOT received 1,148 complaints about airline service from
consumers, down 11.8 percent from the total of 1,302 filed in November
2017 and down 7.5 percent from the 1,242 received in October 2018.
Complaints
About Treatment of Disabled Passengers
In
November 2018, the Department received a total of 73 disability-related
complaints, up from both the 64 complaints received in November 2017 and
the 68 complaints received in October 2018. All complaints alleging discrimination
on the basis of disability are investigated.
Complaints
About Discrimination
In
November 2018, the Department received 12 complaints alleging discrimination
nine regarding race, two regarding national origin, and one regarding
sex. This is down from the total of 13 discrimination complaints reported
in November 2017, but up from the 10 reported in October 2018. All complaints
alleging discrimination are investigated to determine if there has been
a violation(s) of the passengers civil rights.
Consumers
may file air travel consumer or civil rights complaints online at airconsumer.dot.gov/escomplaint/ConsumerForm.cfm,
by voicemail at (202) 366-2220, or by TTY at (202) 366-0511. They may also
mail a complaint to the Aviation Consumer Protection Division, U.S. Department
of Transportation, C-75, W96-432, 1200 New Jersey Avenue, SE, Washington,
DC 20590.
Consumers
who want on-time performance data for specific flights should call their
airlines reservation number or their travel agent. This information is
available on the computerized reservation systems used by these agents.
The information is also available on the appropriate carriers website.
Source
Media
Contact:
Dave
Smallen
BTS
Public Affairs
202-366-5568 |