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GasBuddy:
America’s 2018 Top-Rated Gas Station Brands
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Kwik
Trip Leads Ranking of Top Gas Station Brands in U.S.
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Boston,
MA – January 2019 / Newsmaker Alert /
The words “gas station” may bring
up thoughts of dimly lit gas pumps, and mysterious meat rotating in a display,
but with gas station convenience stores being one of the only growing retail
sectors in America* with more than 140,000 locations, today’s top brands
are reinventing the gas station experience at a rapid pace.
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 That’s
why we’ve issued our 2018
Top Gas Station Brands in the U.S. report, revealing which gas station
convenience store brands had the best-of-the-best experience based on nearly
7 million reviews in the GasBuddy app.
“Gas
may be the primary reason consumers stop at the gas station, but it’s everything
else that keeps them coming back,” says Frank Beard, convenience store
and retail trends analyst at GasBuddy. “GasBuddy ratings and reviews data
show that customer service, food, and amenities are the top factors in
generating positive reviews. All the brands that made our list this year
demonstrate how the industry continues to move towards being a destination
for fresh food, clean facilities, and excellent customer service.”
Ratings
and Reviews Findings Include:
-
Our ratings
and reviews data shows that the top factors that generate positive sentiment
in customer reviews at gas station convenience stores include customer
service (1), food (2) and amenities (3).
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Conversely,
the top categories that generate negative sentiment in customer reviews
are customer service (1), gas/diesel pumps (2) and amenities (3).
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The top
keywords in customer reviews include ‘gas station,’ ‘customer service’,
‘friendly staff’ and ‘gas prices’.
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The categories
that received the most ratings in 2018 were overall experience, outdoor
lighting and customer service.
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Passionate
About Gas Stations: The states with the highest average number of ratings
per station in 2018 were Ohio (1), Indiana (2) and Illinois (3).
Top
10 Gas Station Brands in The U.S. in 2018
1.
Kwik Trip
Leading
the pack is Wisconsin-based Kwik Trip. With more than 560 U.S. locations
in Minnesota, Iowa and Wisconsin, Kwik Trip sweeps the rankings by capturing
the highest ratings and reviews in four of the six GasBuddy categories:
cleanliness, outdoor lighting, restrooms and overall experience.
2.
Cenex
With
more than 1,700 locations across 19 states, Minnesota-based Cenex with
also made a strong showing in 2018 by placing second in the overall category
and in three individual categories including cleanliness, outdoor lighting
and restrooms. Cenex received top marks in customer service.
3.
Kum & Go
Headquartered
in Des Moines, Iowa, Kum & Go placed in five of the six categories,
including cleanliness (3), customer service (5), outdoor lighting (4),
restrooms (4) and overall experience (3). Kum & Go has more than 430
locations in the U.S., with eight locations having opened in 2018 in Colorado
and Montana.
4.
Casey’s General Store
Ankeny,
Iowa-based Casey’s General Store operates more than 2,000 locations in
the Midwestern United States, with a super-fan following for their pizza
offerings. The brand places in the following categories: overall (4), cleanliness
(5), outdoor lighting (5) and restrooms (3).
5.
Cumberland Farms
With
more than 500 locations in New York, New England and Florida, this Massachusetts-based
company places fifth overall and places in first for gas station coffee.
In 2014, a blind taste-test revealed that Cumberland Farms coffee tasted
just as good as Dunkin’ Donuts Original Blend coffee.
6.
Irving
With
more than 325 locations in New England, Canadian-based Irving is thriving
in the U.S. market placing sixth overall and ranking high in cleanliness
(4), coffee (2) and outdoor lighting (3).
7.
Kwik Fill
Headquartered
in Warren, Pa., Kwik Fill has 278 locations throughout New York, Ohio and
Pennsylvania, ranking seventh overall and taking third place in customer
service.
8.
Holiday StationStores
Placing
eighth overall is Holiday StationStores, a gas station convenience store
chain based in West Bloomington, Minn. Holiday has more than 500 locations
throughout Alaska, Idaho, Michigan, Minnesota, Montana, North Dakota, South
Dakota, Washington, Wisconsin and Wyoming. The brand also places 5th in
the gas station coffee category.
9.
Sinclair
A
long-time fixture on American roads with its green brontosaurus mascot,
Sinclair has more than 1,500 locations across the United States. Sinclair
places ninth overall and fourth in customer service.
10.
Maverik
Rounding
out the top ten is Maverik. Based in Salt Lake City, Utah, Maverik has
more than 330 gas stations and convenience stores in 11 western states.
The brand also placed fifth for top-rated restrooms.
The
full report can be found
here.
For
the national report, GasBuddy’s data science team compiled ratings and
reviews data from January 1 – December 31, 2018, considering stations with
more than 250 locations in the United States.
*U.S.
Convenience Stores Continue Growth, NACS 2018
GasBuddy
is a company that connects drivers with their Perfect Pit Stop. As the
leading source for crowdsourced, real-time fuel prices at more than 150,000
gas station convenience stores in the U.S., Canada and Australia, millions
of drivers use the GasBuddy app and website every day to find gas station
convenience stores based on fuel prices, location and ratings/reviews.
GasBuddy’s first-of-its-kind fuel savings program, Pay with GasBuddy, has
saved Americans more than $4.5 million at the pumps since its launch in
2017.
GasBuddy
Contact:
Allison
Mac
626-383-8371
Director
of Marketing and Communications
Source:
business.GasBuddy.com/americas-2018-top-rated-gas-station-brands |
