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Hotel
Guest Experience Innovator Go Moment
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Celebrates
Record-Breaking Year
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Multiple year-over-year achievements
racked-up by the AI-based solutions
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provider and its marquee hotel smartconcierge
product, Ivy
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Santa
Monica, CA – November 2018 / Newsmaker Alert / Go
Moment®, the world’s leading provider of real-time artificial intelligence
guest communication solutions for the hospitality industry, today released
its list of significant company gains and achievements. The five-year-old
company and creator of the award-winning smartconcierge Ivy®, has experienced
a landmark year that included record-setting volumes of guest interactions,
new hotel clients, company executive and advisory board expansion, new
technology integrations, and key new partnerships.
Go
Moment attributes its trajectory of success to the fast-growing demand
for Ivy, its game-changing SMS-based hybrid human & AI guest service
technology. Ivy delivers exceptional, frictionless 24/7 communication to
guests and revenue opportunities for hotels. Ivy welcomes every guest after
check-in and seamlessly addresses and automatically resolves guest questions
and requests, freeing up staff to focus on delivering top-notch service.
Ivy also provides up-sell and marketing opportunities to generate additional
revenue.
In
2018, Go Moment achieved these significant milestones:
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Successfully
rolled out Ivy in tens of thousands of new hotel rooms, nearly doubling
the number of new hotel clients year-over-year ranging from 70 room independent
properties to 3000+ room casino resorts, as well as national chains and
global travel enterprises.
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Celebrated
the timely and reliable rollout of Ivy to the majority of hotels across
the Caesars Entertainment portfolio. Caesars won the 2018 HT-NEXT Visionary
Award for its implementation of Ivy and Chief Experience Officer of Caesars
Michael Marino recognized Go Moment for it’s tried and true implementation
model.
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Solidified
Ivy’s presence at over 30% of the rooms on the Las Vegas strip with its
smartconcierge solution to become the largest player in the casino resort
messaging space.
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Achieved
record usage: Ivy is now available to more than 25 million guests, representing
a 100% year-over-year increase in messages and a 55% year-over-year increase
in guest usage. In order to support its expansive portfolio, Ivy performed
over 100 million actions autonomously.
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Secured
investment from Plug and Play Ventures and Google.
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Pioneered
voice integration with Google Assistant™ virtual personal assistant.
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Expanded
Ivy’s hotel technology integration suite to include Amadeus, HotSOS, Springer
Miller, Maestro, Quore and Genesys.
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Ivy and
Go Moment received prominent national and trade attention – including being
featured on FOX and NBC and in The Economist.
“We’re
seeing a massive shift in guest preferences towards on-demand service,”
asserted Go Moment CEO Raj Singh. “Expectations used to be set by the hotel
down the street, now they’re being set by Uber, Facebook, and Airbnb. Those
are the kind of competitors that we now have in the hotel industry from
an experience standpoint. Messaging with guests is almost table stakes
at this point. The question is, what more can we do for the guest beyond
simple text messaging? Can we satisfy 30-40% of the guest’s queries instantly?
The best way hoteliers can market today is to have great product, and deliver
a great experience.” Singh has been a featured speaker at more than 10
top-tier travel industry events this year including HITEC®, Carlson
Wagonlit, Young Presidents’ Organization (YPO), Plug and Play Travel, and
Hotel Interactive BITAC®.
Go
Moment has also continued to deliver on its commitment to ongoing innovations,
which include an Ivy voice experience and other offerings focused on driving
direct bookings and incremental revenue for its hotel clients. In 2018,
Go Moment was first-to-market with an enterprise-grade business intelligence
(BI) solution called Ivy Analytics that provides unparalleled real-time
insights into guest experience and hotel operations performance.
To
learn more about Ivy and Go Moment, visit GoMoment.com.
About
Go Moment
Ivy®,
powered by Go Moment®, is the world’s first smartconcierge for hotels.
Ivy brings together human expertise and machine intelligence in a seamless
experience for the guest. Via messaging, Ivy answers routine guest questions
like “What’s the Wi-Fi password?” in less than one second, reducing calls
and disruptions to the hotel staff. Ivy provides conveniences like fulfilling
guest requests, booking restaurant reservations, and accessing offers that
enhance the guest experience from anywhere, at any time. Ivy has served
tens of millions of guests, and she’s often recognized in TripAdvisor reviews
for providing exceptional service.
All
product names, logos, and brands are property of their respective owners.
All company, product and service names used in this press release are for
identification purposes only. Use of these names, and brands does not imply
endorsement.
Media
Contact:
Deborah
Pevenstein
703-864-1442 |
