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Mobius
Vendor Partners Connects with
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EVC
Marketing Communications
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UK Based Team Will
Introduce CustomerCount®
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Feedback System to
Europe and the United Kingdom
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Indianapolis,
IN – March 2019 / Newsmaker Alert / Mobius
Vendor Partners (MVP), the well-known business process design, management
and performance improvement company and creator of CustomerCount®
feedback system, has connected with EVC
Marketing Communications to help expand the marketplace for CustomerCount
into the United Kingdom and Europe.
MVP
launched CustomerCount® in 2007 for a major timeshare exchange company.
Since then, the acceptance of the platform has been widespread in the global
hospitality sector and other industries as well. An enterprise customer
feedback system, CustomerCount is a flexible solution providing intuitive
real time reporting, fast turnaround on updates, detailed and dynamic data
gathering with comprehensive reporting for process improvement and customer
loyalty to impact the bottom line.
EVC
Marketing is led by Emily Collins who has operated within the travel/timeshare
market for over 25 years. Due to this long term experience with numerous
developers. RCI, Interval International, DAE, RDO, and ARDA, Emily and
her partner John Heffernan understand the very specific issues facing developers,
resorts and exchange companies. EVC’s deep background in all aspects of
the digital marketing spectrum puts them at the cutting edge of business
to business market development.
“Our
relationship with EVC has developed organically,” said Bob Kobek, President
of CustomerCount. “We’ve been working with them on various initiatives
and it was a natural progression. During our time working together Emily
and John learned the ins and outs of our online survey system and we are
all pleased to have them as part of our team.”
The
system, available in 40 different languages, is the only enterprise feedback
management system designed specifically for the leisure travel industry.
It is easily adaptable to gather information for numerous industries and
a plethora of purposes.
“Being
a multi-lingual platform, CustomerCount is an ideal fit for the international
marketplace,” said Emily. “We are looking forward to opening up new horizons
and helping businesses ‘across the pond’ benefit from this valuable website
survey tool.”
With
its responsive design and device recognition capabilities, CustomerCount
also offers Full Text Search and the ability for guests to make on-site
service requests right from their mobile devices.
South
of the border, under the direction of Carlos Marchi, CECP, CME, Executive
Vice President of Sales for Mexico and Latin America, CustomerCount’s recognition
and respect is also on the rise. The expansion to the European Market continues
to put CustomerCount on a growth mode, as more businesses embrace the importance
of measurement in providing excellent customer service.
About
Mobius Vendor Partners
Founded
in 1999, Mobius Vendor Partners
(Mobius) is a business process design, management and performance improvement
company with personnel committed to excellence in assessment and deployment.
We help our client organizations increase efficiency and effectiveness
to gain positive, bottom line impacts. At Mobius, we provide solutions
whose immediate or forecasted impacts are measurable in quantitative and/or
qualitative terms. We work with our clients to identify the key performance
indicators related to our solutions and develop processes/systems for effective
reporting.
About
CustomerCount®
CustomerCount
is a feature-rich, cloud-based survey solution providing intuitive real-time
reporting and detailed dynamic data gathering capabilities to support process
improvement efforts, build customer loyalty and improve ROI. CustomerCount
was initially designed for the hospitality and contact center industries
and is now used by organizations across numerous different vertical markets
and industries. For more information, visit
www.CustomerCount.com
or call 317-816-6000, follow them at LinkedIn/CustomerCount
on Twitter @CustomerCount
or Facebook.com/CustomerCount.
About
EVC Marketing
EVC
Marketing is led by Emily
Collins who has over 25 years’ experience in the timeshare marketing
arena. Over the past 10 years, the EVC Marketing team has focused on providing
digital marketing services and developing reputation management strategies
for resorts and industry service providers. With such long-standing experience
working with timeshare resorts (as well as industry bodies including RCI,
Interval International, DAE, and TATOC), the team understands the specific
issues facing all resorts offering timeshare and vacation rental products.
Today, the team comprises experienced designers, technicians and specialists
who deliver all aspects of the digital marketing spectrum including paid
search, social media, design, web design, reputation marketing, video creation,
content marketing, email marketing and more.
Contacts:
Bob
Kobek
CustomerCount
317-816-6000
ext 100
or
Georgi
Bohrod, RRP (Media)
GBG
& Associates
619-255-1661 |