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Santa
Fe, NM – May 2021 / Newsmaker Alert / Travel
Outlook Premium Hotel Call Center announced today that it has been
selected as the preferred provider of reservation and guest service calls
for Curator Hotel &
Resort Collection’s (“Curator”) growing roster of member hotels. Through
this partnership, Curator hotels can leverage Travel Outlook’s high-performing
call booking services while also reducing their costs during this highly
competitive period for the hospitality industry.
“We
are honored to have been chosen by Curator to be its preferred call center
partner,” said John Smallwood, President of Travel Outlook. “Our goals
are simple: to be as transparent as possible for our clients, to generate
as much revenue as possible for them, and to provide the best service for
their valued guests. Clearly, our goals are closely aligned with Curator’s,
and we look forward to a long and mutually fruitful relationship with Curator.”
Since
its November 2020 launch, Curator has set out to be the first-of-its-kind
champion for indie lifestyle hotels. Curator offers a competitive alternative
for independent hotels looking to optimize their bottom line with its owner-centric
platform, providing them with best-in-class operating agreements, services,
and technology while allowing them to retain their identity and what makes
them unique.
“Curator’s
portfolio of hotels is diverse and unique, and each member property’s needs
are different,” said Jennifer Barnwell, President of Curator. “Travel Outlook
has demonstrated that they are a partner who can tailor their high-quality
services to a variety of property types and outsourced voice channel needs.
In addition, Travel Outlook provides significant cost-saving benefits to
our members by allowing us to combine our collective call volumes.”
Travel
Outlook will play a key role in Curator’s concerted effort to help each
member hotel in the Collection achieve tremendous success in the years
to come.
About
Travel Outlook Premium Hotel Call Center
Given
its progressive approach to the voice channel – in terms of performance,
training, transparency, testing and the tools used to measure performance
– Travel Outlook Premium Hotel Call Center has become the premier voice
reservations team in hospitality. Travel Outlook’s valued client list includes
Viceroy Hotel Group, Outrigger, KSL Resorts, Proper Hospitality Group,
Pacific Hospitality Group, Highgate Hotels, Columbia Hospitality, The Irvine
Company, Catalina Island and many others. Travel Outlook’s team and approach
increases sales conversion and helps to create more effective voice communication
between hotels and their guests, resulting in improved social scores in
addition to increased voice channel revenue. For more information, visit
www.TravelOutlook.com.
About
Curator Hotel & Resort Collection
Curator
Hotel & Resort Collection is a distinct collection of hand-selected
small brands and independent lifestyle hotels and resorts worldwide, founded
by Pebblebrook Hotel Trust and seven industry-leading hotel operators.
Curator provides lifestyle hotels the power to compete together while allowing
its members the freedom to retain what makes their hotels unique. It offers
independent lifestyle hotels the benefits of associating with other unique
lifestyle hotels and brands while participating in best-in-class operating
agreements, services, and technology. In addition to Pebblebrook, the founding
members of Curator include Benchmark Global Hospitality, Davidson Hospitality
Group, Noble House Hotels & Resorts, Provenance, Sage Hospitality Group,
Springboard Hospitality, and Viceroy Hotels & Resorts. For more information,
visit www.CuratorHotelsAndResorts.com.
About
Pebblebrook Hotel Trust
Pebblebrook
Hotel Trust (NYSE: PEB) is a publicly-traded real estate investment trust
(“REIT”) and the largest owner of urban and resort lifestyle hotels in
the United States. The Company owns 52 hotels, totaling approximately 12,800
guest rooms across 14 urban and resort markets with a focus on the west
coast gateway cities. For more information, visit www.PebblebrookHotels.com
and follow us at @PebblebrookPEB.
Media
Inquiries:
Travel
Outlook Premium Hotel Call Center
John
Smallwood
505-470-3241
Curator:
Julia
Fasano
203-383-9357
For
independent lifestyle owners and operators interested in joining Curator:
Jennifer
Barnwell (240-507-1338)
Jenn
Parks (240-660-9483) |