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Business travelers will receive unprecedented levels of visibility into United’s cabin fares, bundles and ancillary product offerings, including premium seating, checked baggage, club access, and more. These new capabilities will enable corporate travel managers to customize the United content that their employees receive, leveraging United’s new Dynamic Bundled Fares, which simplifies the shopping and booking process by combining a base fare with a curated selection of ancillary products and services into a single offer. In addition, TripActions’ industry-leading AI and machine learning capabilities will further personalize the display and content based on individual preferences and booking history. Coupled with TripActions’ global 24x7 live human support, the new offering will deliver a best-in-class travel experience to delight road warriors.

Organizations of every size, industry, and geography will benefit from increased traveler satisfaction and travel program adoption, as well as the resulting reduction in out-of-system expensing and improved spend visibility and control. The enhancements will further empower organizations to seize travel as a strategic lever for growth.

“TripActions is dedicated to working with a variety of channels to maximize choice and provide the best experience in business travel,” said Daniel Finkel, vice president of booking experience and supplier strategy at TripActions. “Our announcement with United Airlines delivers on our mission to power the in-person connections that move people, ideas, and businesses forward while demonstrating our commitment to collaborate with our airline partners to reflect the ongoing, massive investments they’ve made in their offerings, from new seat products to branded fares to entirely new cabin classes, such as premium economy.”

“Our goal at United is to provide the easiest and best experience for customers from the moment they book a flight to the moment they arrive at their final destination,” said Glenn Hollister, vice president of sales strategy and effectiveness at United. “We’re committed to making the booking and shopping experience the best it can be on a variety of channels, and in working with TripActions to offer NDC, we’re able to provide a more seamless experience for our customers.”

“Through the NDC standard, IATA collaborates with the entire value chain to advance the journey towards true airline retailing including product differentiation, rapid time-to-market, and full rich air content,” said Yanik Hoyles, industry distribution programs director, IATA. “Organizations such as TripActions, which have recently achieved NDC level 3 certification as a seller, are facilitating that journey by using the NDC standard to support transparency and a comprehensive shopping experience alongside increased travel program satisfaction, adoption, and spend control for organizations.”

The TripActions-United partnership will display content enabled by IATA’s NDC industry standard. NDC aims to facilitate a more transparent relationship from airline to traveler by offering a richer, deeper breadth of content. The partnership launches with certain United flights available within TripActions’ search results and any associated booking fulfilled and serviced through this NDC connection. TripActions is currently piloting its industry-leading NDC experience with a small group of customers with plans to roll it out to all customers in the coming weeks.

Benefits to the traveler include:

• New travel bundles such as United Club access, Wi-Fi, premium seating, and a United flight would be available as part of a single fare.
• Upgrades to Economy Plus for business travelers without a separate purchase.
• Standalone ancillary purchase opportunities, such as checked baggage, premium seating, and more.
• Seamless traveler servicing with access to United’s waivers in TripActions channels.

• Higher adoption rates of the business travel program by travelers.
• Increased employee satisfaction with the business travel program.
• Increased visibility into business travel spend and savings.

For more information, visit www.TripActions.com/blog/tripactions-implements-ndc-united.

About TripActions
We believe being there in person is powerful. It enables employees to build relationships, close deals, and drive growth. Fast becoming the default for corporate travel, TripActions is the modern business travel platform that combines the latest AI-driven technologies with unrivaled inventory and 24x7 365 live human support to delight employees, finance leaders, and travel managers alike—all while empowering organizations to seize travel as a strategic lever for growth.

Delivered within a powerful, easy-to-use mobile-first interface, TripActions helps more than 2,000 customers globally—including WeWork, Aston Martin, Lyft, Expensify, Dropbox, SurveyMonkey, Twilio, and the ACLU—reduce average booking time from 60 minutes down to six while achieving an unprecedented 90% traveler adoption, 95% traveler satisfaction, and up to 34% savings on lodging alone.

The future of business travel has arrived. Power your organization’s growth and delight your employees with TripActions. Let’s go! Learn more at www.TripActions.com and on the TripActions blog.

Media Contact:
Krystine Dinh
Communications for TripActions