Back To News/PR Index | | | | True Incentive is known for delivering product innovation and quality service to B2B clients. With a growing presence in online and face-to-face retail applications, the company offers its clients a dynamic catalog of incentive products such as land vacations, cruise vacations and airfare designed to impact a company’s marketing and sales objectives. Ilene’s new role includes overseeing client support and proactively interacting with True Incentive’s B2B clients to provide training, education and ensuring client satisfaction. Ilene says, “I am excited to be an integral part of maintaining and growing our client base. My background in operations and sales along with thorough knowledge of our clients, products and fulfillment process, allows me to have the insight needed to continue to increase our client retention. It isn’t enough to just ‘close the sale’; True Incentive won’t grow without keeping our clients. Our excellent retention is due to our hands on approach to treating our clients as our number one priority, giving them a personal contact, in addition to their sales rep. Offering product and process training and responding immediately to their customer inquiries or concerns shows them we put them first.” According the executive management team, “Ilene is a great communicator and her role in keeping our clients happy includes initial training, regular updates on product and service enhancements, review and monitoring of our business clients’ customers incentive certificate activity and ongoing dialog concerning any client or customer (certificate users) issues or concerns.” Ilene holds a B.A. from University of South Florida in Business Management and Psychology. She is a resident of Fort Lauderdale, Florida. About
True-Incentive
Contact: Clayton Gring / 954-839-6057 Media: Georgi Bohrod, RRP / 619-255-1661 |