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ALICE
Connects Guests, Hotel Operations at
San
Diego’s Paradise Point, a Destination Hotel
|
462-Room Resort
Delivers Exceptional Guest Service and
Realizes Cost
Savings, through a Single Operations Platform
|
New
York, NY – June 2016 / Newsmaker Alert / ALICE,
a SaaS platform that completely connects a guest with her hotel, and connects
all service departments within a hotel, announced that it will bring its
full suite of solutions to the 462-room Paradise Point Resort & Spa
in San Diego. The partnership illustrates how hotels can realize significant
cost savings and increase guest satisfaction via a single operations platform,
whether the property is an intimate urban boutique hotel, or full-service
resort. ALICE GUEST– implemented at Paradise Point through a two-way integration
with Amadeus’ Hotel Service Optimization Solution, known as HotSOS – successfully
offers guest the “end-to-end” superior and efficient service, seamlessly.
“We
are very happy to announce our partnership with Paradise Point, a full-service
Destination Hotel, which offers unique guest experiences and a complete
range of services and amenities,” said Alex Shashou, ALICE’s Co-Founder
and President.
“In
today’s marketplace, hotels are challenged not only to meet heightened
service levels demanded by guests, as made available through the latest
mobile-enabled technology; but also to keep costs under control in the
face of pressures from distribution and lodging alternatives that cut into
a hotel’s bottom line. At ALICE, we have created the first comprehensive
platform that both enhances the guest experience and connects all points
within the hotel to simplify hotel operations and make them more cost-effective.
We are pleased to roll out that solution at Paradise Point.”
ALICE
offers a multi-tiered suite of solutions for hotels:
-
ALICE
SUITE – an end-to-end system that allows hotels to run on one platform,
connecting guests with the hotel, and all service departments within the
hotel to one another – fully incorporating all of the individual ALICE
solutions listed below.
-
ALICE
STAFF – Easy to use software that connects housekeeping and maintenance
teams in real-time, providing quick and simple ticket management, monitoring
for completion time, and real-time mobile app for service staff on the
move.
-
ALICE
CONCIERGE – an app that connects the concierge and the guest instantly
and seamlessly, providing guests with instant responses to requests – and
saving the concierge time and effort in meeting those requests.
-
ALICE
GUEST – innovative guest facing Mobile, Web and SMS tools, integrated
to allow a full range of guest communication and functionality, pre-arrival
and on property - including ordering services, real-time chat, and upselling.
ALICE’s
solutions are in place in dozens of distinctive hotels across the U.S.,
and have been recognized for innovation in enabling multiple departments
in a hotel to respond to guests’ requests quickly and easily.
Paradise
Point utilizes the ALICE GUEST & ALICE CONCIERGE solution, providing
excellent guest experience and hotel operations management on a single
platform.
Ellie
Wei at Paradise Point said, “ALICE provides a solution that is not only
cost saving but also satisfaction driven to our guests and staff. We are
excited about this partnership.” “Paradise Point is a uniquely integrated
island resort, which provides guests with an unparalleled diversity of
accommodation, dining and spa options, and activities. Integrated through
our HotSOS system, ALICE has provided a comprehensive and easy to use solution
to our operations and guest engagement needs, in one place.”
ALICE
is available as a stand-alone solution, and is also fully integratable
with PMS, POS, and all other third party management systems.
Fore
more information, visit info.aliceapp.com.
About
ALICE
ALICE
has created the first complete communication, cost savings and revenue
generation operations platform for hotels, which enhances the guest experience
and connects all points within the hotel to simplify guest service - and
make it more cost-effective. Called ALICE SUITE, the platform allows hotels
to connect guests, staff and hotel operations teams quickly and easily,
via an easy to use and integrate suite of Mobile, Web and SMS tools.
ALICE
was founded in 2014, and received a $9.5million Series A investment from
Expedia in 2015. It is gaining rapid traction in its mission to help hotel
operators and owners leverage innovative technology to create happier guests,
and more efficient and effective operations teams. Its products are in
place at dozens of branded and boutique hotels across the country.
About
Paradise Point Resort, A Destination Hotel
Paradise
Point, A Destination Hotel, is a 462-room bungalow-style resort set on
Mission Bay in the heart of San Diego. Established in 1962 by famous Hollywood
Director Jack Skirball, this 44-acre island getaway features over one-mile
of beach encircling the resort, five swimming pools, tranquil lagoons,
and lush tropical gardens. Among the resort’s various amenities are a luxurious
island-themed spa, an 18-hole putting golf course, private marina, beach
bonfire pits, and five dining venues including two waterfront restaurants.
Secluded yet centrally located, Paradise Point is next door to SeaWorld
and just minutes from the airport, downtown San Diego, and top attractions
like Old Town, Balboa Park and the San Diego Zoo. For more information,
visit www.ParadisePoint.com,
like Paradise Point on Facebook, or follow @ParadisePointSD on Twitter
and Instagram.
About
Destination Hotels
Destination
Hotels (Destination) is a collection of luxury and upscale independent
hotels, resorts and residences across the United States. Offering authentically-immersed
and enriching experiences, each property is individual at heart, yet connected
by a commitment to drawing upon the best of each location. Highly distinct,
the Destination experience is always memorable and matchless; guests will
feel the locale in a genuine way through each property and during the engaging
moments cultivated both in and outside of them. Continuously growing with
more than 40 properties from coast to coast, the award-winning portfolio
features 20 renowned golf courses, 19 indigenous spas, and 105 exceptional
bars and restaurants. Destination Hotels are true to our place; diverse
by design. For more information, visit www.DestinationHotels.com.
Follow us on Twitter: @Destination. Like us on Facebook: DestinationHotels
Media
Contact:
Michael
Frenkel
MFC
PR – New York
for
ADARA
201-317-7035 |
