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Indianapolis,
IN – September 2019 / Newsmaker Alert / CustomerCount®
and Resort Trades have
announced the selection of a distinguished panel of judges for the Annual
CustomerCount® Customer Engagement Professional Resort Trades Award.
The panel includes highly respected and knowledgeable timeshare/resort
hospitality professionals from various disciplines who have agreed to review
entries into the coveted award program:
Scott
Bahr (Principal, SB Consulting)
Howard
Bendell, RRP (Principal, Bendell Resort Consulting)
Ed
McMullen Sr., RRP (Senior Partner, McMullen Development)
Angela
Ward (Corporate General Counsel, Mastercorp)
Darla
Zanini, RRP (DSZ, Inc.) (formerly EVP, ARDA)
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L-to-R:
Scott Bahr, Howard Bendell, Ed McMullen Sr., Angela Ward and Darla Zanini
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Nominations
for the 2019 CustomerCount® Customer Engagement Professional (CEP)
Resort Trades Award officially opened September 2, 2019 and will be
open until December 31, 2019. The winner will be announced in March of
2020.
The
judges will select the most valuable customer engagement professional within
the timeshare resort/hospitality industry based on online nomination surveys
designed to measure the nominee’s qualifications numerically and narratively.
The survey is powered by CustomerCount’s software. Judges will make their
assessments in a blind judging process, without knowledge of the individual
or their company.
The
award, in its fourth year, recognizes outstanding leaders who exemplify
customer engagement within the timeshare resort/hospitality industry. Qualified
people most likely will be resort managers, assistant managers, front desk
folks and customer service team members who are in daily contact with members
and guests. These outstanding team members exemplify the highest standards
in customer engagement and service. Judges will review data entered numerically
in specific categories of customer and/or member engagement including on-site
rating improvements and social media mentions and reviews. Along with the
quantitative data narrative descriptions with anecdotes and stories to
support the nomination will also be taken into strong consideration.
The
winning customer engagement professional and their company/resort will
be profiled in the March issue of Resort Trades. Two trophies will
be presented; one for the company and one for the individual CEP.
To
submit a nomination, visit CustomerCount
or Resort Trades for
a link to the entry form. Or fill out the online
form.
About
CustomerCount®
CustomerCount
is a feature-rich, cloudbased survey solution providing intuitive real-time
reporting, fast turnaround on requested updates, and detailed and dynamic
data gathering capabilities to support process improvement efforts, build
customer loyalty and improve your bottom line. Developed and managed by
Mobius Vendor Partners, CustomerCount was initially designed for the timeshare
and contact center industries and is now used by organizations across numerous
different vertical markets and industries. For more information, visit
www.CustomerCount.com
or call 317-816-6000. Follow them at CustomerCount.com/blog
on Twitter @CustomerCount
or Facebook.com/CustomerCount.
About
Resort Trades
Resort
Trades is distributed monthly to every resort in the U.S., as well
as to a subscriber-base of senior-level executives at development, management
and timeshare-related travel companies. Resort Trades offer display
advertising, classified advertising, directory listings, as well as monthly
industry news and press releases, global analysis articles and in-depth
interviews with industry professionals and business leaders. For more information
visit www.ResortTrades.com.
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Contacts:
Bob
Kobek
CustomerCount
317-816-6000
ext 100
or
Georgi
Bohrod, RRP (Media)
GBG
& Associates
619-255-1661 |
