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West Memphis, AR – May
2020 / Newsmaker Alert / Southland
Casino Racing will implement a comprehensive program ahead of its May
18 reopening that features new health and safety standards aimed at helping
keep guests and employees safe while slowing the spread of COVID-19.
The
program, called Play It Safe™, encompasses Southland’s new operating procedures,
which have been reengineered to minimize contact risk. It includes bolstered
hygiene protocols to meet or exceed best-practice guidelines of the U.S.
Centers for Disease Control and Prevention (CDC). As part of this effort,
the facility will undergo rigorous, ongoing cleaning and sterilization
with Ecolab® products, which are formulated to eliminate bacteria and
viruses such as COVID-19 and will close nightly for a deep-cleaning of
all public areas.
“The
health and safety of guests and employees is above everything,” said David
Wolf, president and general manager of Southland Casino Racing. “Throughout
our temporary closure and during the development of the Play It Safe program,
we have been working closely with state and local government officials
and public health officers to ensure we are taking appropriate safety precautions.”
Key
elements of the Play it Safe program include:
-
Guests
are asked to adhere to social distancing protocols while waiting to enter.
-
All incoming
guests will be added to a guest registry and their identity will be stored
as a record of their visit.
-
All guests
will be required to wear a mask or other face covering during their visit.
-
Temperature
screening of guests takes place upon entering the facility.
-
An on-site
Clean Team has been created, and its members are equipped with Ecolab®
multi-surface cleaner and disinfectant to conduct ongoing sanitization
of all surfaces. They will help to protect guests by dispensing hand sanitizer
and spot cleaning slot machines and other surfaces on request.
-
Social
distancing protocols are in place throughout the facility.
-
Touchless
service and payment options are now available at food and beverage outlets.
-
Hand-sanitizing
stations have been added at the entrance and throughout the facility.
-
Air exchange
settings have been bolstered to optimize air quality within the facility.
-
Some service
offerings may be limited or unavailable to help maintain safe social distancing
and health and safety guidelines.
-
No smoking
will be permitted within the facility, and designated smoking areas will
be established and maintained outside of the building.
Employees
will undergo comprehensive training on Play It Safe health and safety standards
and are required to strictly adhere to Play It Safe policies and procedures,
including rigorous sanitization and hygiene requirements. Employees take
a health check, including a temperature screen, when they report to work
and are required to wear masks while on duty.
Southland
will reopen at one-third capacity per the state’s directive and will feature
a reduced number of slots and no table games, live racing or sports betting.
The Lucky North players club will have limited hours, and food and beverage
options will also be limited, with the World Market Buffet closed. The
casino’s hours will be 9 a.m. to 3 a.m. Sunday through Thursday and 9 a.m.
to 5 a.m. on Fridays and Saturdays.
Southland
will continue to consult on its plans with the Arkansas State Racing Commission,
the State of Arkansas and the Crittenden County Health Department.
Southland
Casino Racing is owned and operated by Delaware
North, a global hospitality and entertainment company with a portfolio
of regional gaming and entertainment destinations. Delaware North is implementing
Play It Safe throughout its gaming portfolio, which includes destinations
in Arizona, Arkansas, Florida, Illinois, New York, Ohio, West Virginia
and Australia.
About
Southland Casino Racing
Southland
Casino Racing features over 2,000 slots plus live table games – as
well as the World Market Buffet, Bourbon St. Steakhouse and other food
and beverage options. A $250 million expansion, including a new gaming
complex and 20-story hotel, in under construction. Southland has long been
a pivotal fixture of the West Memphis community, supporting the community
with jobs, business stability, and economic contributions. It has consistently
won awards for its outstanding community service, including millions of
dollars donated to neighborhood charities and educational institutions.
Southland is owned and operated by Delaware North, a global leader in hospitality.
More information is available at www.SouthlandCasino.com.
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Media
Contact:
Natalie
Carlson
Marketing
Manager
Southland
Casino Racing
870-225-0245
About
Delaware North
Delaware
North is one of the largest privately held hospitality and entertainment
companies in the world. Founded in 1915 and owned by the Jacobs family
for more than 100 years, Delaware North has global operations at high-profile
places such as sports and entertainment venues, national and state parks,
destination resorts and restaurants, airports, and regional casinos. Our
55,000 employee associates are dedicated to creating special experiences
one guest at a time in serving more than a half-billion guests annually.
Delaware North operates in the sports, travel hospitality, restaurant and
catering, parks, resorts, gaming, and specialty retail industries and has
annual revenue of about $3.7 billion. Learn more about Delaware North at
www.DelawareNorth.com.
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