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Minneapolis,
MN – November 2024 / NewsmakerAlert:
Entrust,
a global leader in providing identity-centric security solutions, has released
key insights from its Seamless
Travel Experience Survey, which aimed to understand international travelers’
expectations for a smoother, more efficient travel experience. Surveying
over 2,000 frequent flyers across the G20, the study highlights the increasing
demand for frictionless border control and enhanced security technologies.
The
survey reveals that the majority of respondents encounter common challenges
during international travel, particularly in the areas of customs, immigration,
and visa applications. According to the data, 66% of travelers express
a preference for biometric solutions like biometric corridors - a path
or location that uses biometric technology to process people without the
need for manual processes - and remote identity verification, favoring
these advancements over traditional checkpoints. This trend is strongest
in India, where support reaches 88%, underscoring a global shift towards
advanced, secure travel experiences.
Key
Findings from the Seamless Travel Survey:
-
Biometric
Preferences: Travelers increasingly value biometric corridors, with
92% indicating they would use such options if they reduced airport wait
times by 20–30%. Support for biometrics remains consistently high worldwide,
with India showing the strongest demand, and Canada and Spain at 53% and
56% respectively, where such programs are already piloted.
-
Top
Pain Points: Immigrations and customs processes rank as the most challenging
steps upon arrival. While respondents appreciate improvements in airline
apps and online check-ins, border procedures are cited as areas in need
of transformation, especially the visa/ETA application process and security
screenings.
-
Data
Privacy and Digitalization Concerns: While comfortable with biometric
usage, 47% of UK respondents, along with 32% from the U.S., rank potential
technological failures as their primary concern. Data privacy also emerged
as a significant factor, with travelers urging transparency in how their
data is managed and protected.
-
Future
Solutions for Seamless Travel: Surveyed travelers identified three
top advancements they desire: electronic visa applications, remote identity
verification, and e-passports, with each offering faster, more secure border
experiences. The U.K. leads in prioritizing e-passports, while global preferences
align on the need for electronic visas and identity verification.
-
The
impact of the CrowdStrike global travel disruption incident: Although
42% of respondents in a follow-up survey were personally impacted by the
incident, and nearly half (47%) agreed it highlighted an overreliance on
technological weak links, two-thirds also said that were still interested
in adopting new technology in travel.
“These
findings emphasize the global shift toward seamless,
biometric-powered travel solutions,” said Gordon
Wilson, Vice President of Identity Verification at Entrust. “Travelers
are calling for an experience where security meets convenience, but with
weather, engineering, and worker issues already causing regular disruption,
technology needs to be set up to ensure that it alleviates the barriers
to travel without creating new ones. To help meet this demand, Entrust
aims to redefine borderless travel through trusted digital identity.”
Methodology
This
study was conducted in April 2024 by market research firm Cint,
involving 1,750 respondents in seven countries who travel internationally,
across the United States, United Kingdom, Canada, Colombia, Spain, Australia,
and India. A follow up survey of 499 respondents across the United States,
and United Kingdom meeting the same criteria was conducted in September
2024 following the travel disruption caused by the CrowdStrike
update incident.
About
Entrust
Entrust
is an innovative leader in identity-centric security solutions, providing
an integrated platform of scalable, AI-enabled security offerings. We enable
organizations to safeguard their operations, evolve without compromise,
and protect their interactions in an interconnected world – so they can
transform their businesses with confidence. Entrust supports customers
in 150+ countries and works with a global partner network. We are trusted
by the world’s most trusted organizations. Learn more at www.Entrust.com.
Media
Contact:
Ken
Kadet
VP,
PR & Communications
Entrust
952-988-1154
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