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| |  With
nearly 15 years of leadership experience, Cajala has spent his career building
leading customer service teams at technology and ecommerce companies. Most
notably, he spent over a decade working with Zappos, an online retail company,
that is most often known for its award-winning
customer service and extraordinary company culture.
“Favorable experiences catch on quickly, and unfavorable experiences will spread twice as fast. So, it is imperative for the success of any company that customer experience be an essential part of its growth strategy,” said Cajala. “I’m very excited about this opportunity to leverage my experience and passion in customer service to work collaboratively with the Hotel Engine team and help the company grow, mature, and find continued success.” Business travel is only getting more complex and the customer expectations of travel tech providers like Hotel Engine are rising. In such a competitive landscape, Hotel Engine believes that delivering a superior experience is an essential differentiator — and it’s confident that Cajala will take Hotel Engine’s member experience to new heights. “Hotel Engine is hyper focused on the goal of retention, happiness, and loyalty of our members — and our Member Experience team plays a crucial role in establishing a consistently remarkable experience that achieves those goals,” said Elia Wallen, founder and CEO of Hotel Engine. “We’re thrilled to have Duke join our team as the leader of our member experience efforts, and we believe he will take the service side of our business to new heights.” About
Hotel Engine
For more information, visit www.HotelEngine.com or contact Natalie Holtgrewe at 720-457-2467 or press@hotelengine.com. |
