Back
To News/PR Index
|
|
|
Atlanta,
GA – January 2025 / NewsmakerAlert: Hotels have come a long
way from placing QR codes in rooms for digital menus or relying on repetitive
AI-generated text message pings. Today, Product
Genius, an AI-powered customer engagement platform, is transforming
how hotels interact with guests. By offering instant answers to any in-room
question, routing service requests automatically, and uncovering operational
insights from guest interactions, Product Genius is revolutionizing the
guest experience.
Product Genius is proud to
announce the signing of its first hotel chain, bringing AI-powered digital
employees to the forefront of the hospitality industry.
“Hotels can now do more than
just react to guest requests—they can anticipate them,” said Ken
Gavranovic, CEO of Product Genius. “With Product Genius, guests get
a seamless experience while hotels gain actionable insights to continuously
improve.”
Enhancing Every Guest Interaction
Product Genius is more
than just a tool for efficiency—it’s a comprehensive solution that redefines
the guest experience. Key benefits include:
-
Seamless Question Handling:
Guests can ask about amenities, nearby attractions, or hotel services and
receive immediate, accurate responses. No waiting, no frustration.
-
Automated Service Requests:
From extra towels to room service, requests are automatically routed to
the right department, ensuring swift resolution.
-
Operational Insights:
By analyzing guest interactions, hotels uncover trends and opportunities
to improve services, from refining room service menus to optimizing housekeeping
schedules.
-
Proactive Engagement:
AI helps anticipate guest needs by analyzing past behavior, offering personalized
recommendations for activities, dining, or upgrades.
-
Instant Integration with
POS and Hotel Management Systems: Product Genius connects seamlessly
to your hotel’s existing systems, enabling the AI to handle functions like
billing, room assignments, and inventory management directly. This integration
ensures smoother operations and elevates the guest experience further.
-
Advanced Communication via
Radios: Product Genius can connect and operate on radios from leading
providers including Motorola Solutions, Hytera Communications, Zebra Technologies,
Icom America, and Kenwood Communications (call for price). This capability
allows the AI to capture guest needs and relay them over the radio network
for immediate action. For example, “The guest in room 226 just requested
3 large towels.” Room service staff can respond, “Roger, Alice, tell them
about 30 minutes.” Alice, the AI, can then automatically text the guest
with updates or any further information.
-
Multilingual Support:
Each Genius AI can text or speak both ways in over 40 languages, ensuring
seamless communication with guests from around the world.
A New Era for Hospitality
Gone are the days of clunky
systems or staff overwhelmed by repetitive questions. Product Genius integrates
directly into the guest journey, offering:
-
Room QR Codes: Guests
can scan and instantly:
-
Access menus and amenities.
-
Report issues or make requests.
-
Receive personalized suggestions
for activities or dining.
-
Text and App Communication:
Guests can chat with the AI for instant help, whether it’s directions to
the spa or assistance with other service-related questions.
-
Real-Time Alerts: Hotel
staff are instantly notified of critical issues, ensuring proactive service
that prevents complaints before they happen.
Proven Impact on Hotels
Hotels already leveraging
Product Genius are seeing measurable results:
-
40% Increase in 5-Star Reviews:
Guests appreciate the seamless experience, leading to more positive feedback.
-
70% Faster Issue Resolution:
Automated routing ensures requests reach the right person immediately.
-
20% Increase in RevPAR:
Personalized upselling for spa treatments, dining experiences, and room
upgrades boosts revenue per available room.
-
$25-$50 in Upsell Revenue
Per Guest: Tailored offers during interactions result in incremental
revenue growth.
-
15% Increase in Repeat Bookings:
Personalized recommendations and proactive engagement encourage loyalty.
-
Actionable Insights from
10,000+ Interactions: Hotels use guest data to refine services, predict
trends, and optimize staffing.
“Our RevPAR saw a measurable
boost after implementing Product Genius,” shared a GM of a luxury hotel
chain. “The system identified high-demand services we were underutilizing
and helped us promote them effectively.”
“One of the biggest wins
for us is how Product Genius helps identify bottlenecks we didn’t even
know existed,” said a hotel manager at a regional chain. “We’ve streamlined
housekeeping and made changes to our room service offerings based on real
guest feedback.”
Why Hotels Are Choosing Product Genius
Hotels are adopting Product
Genius to:
-
Exceed Guest Expectations:
Provide immediate, accurate information and swift service.
-
Reduce Staff Workload:
Free up employees to focus on high-value tasks while AI handles repetitive
inquiries.
-
Drive Revenue: Upsell
services, promote hotel amenities, and increase bookings with personalized
offers.
-
Boost Reputation: Proactively
resolve issues to prevent negative reviews and encourage positive feedback.
AI Features Tailored for Hotels
Product Genius provides
tools specifically designed for hospitality:
-
Reputation Management: Resolve
issues before they escalate, ensuring 5-star experiences.
-
Centralized Insights: Analyze
guest interactions across all communication channels.
-
Automated Routing: Send requests
directly to the relevant department for faster response times.
-
Real-Time Promotions: Deliver
tailored offers for spa treatments, dining, or upgrades directly to guests’
devices.
-
Survey Integration: Gather feedback
seamlessly to improve operations and guest satisfaction.
-
POS and Management System Integration:
Instantly connect Product Genius to your property’s POS and hotel management
systems. This feature enables seamless handling of billing, reservations,
and inventory management, ensuring every guest interaction is optimized
and effortless.
-
Radio Communication Integration:
With compatibility for Motorola, Hytera, Zebra, Icom, and Kenwood radios,
the AI ensures rapid communication and follow-ups via voice or text, enhancing
staff responsiveness and efficiency.
Pricing & Availability
Product Genius offers
flexible plans tailored to the needs of hotels:
-
Starter Plan: $39.95/month
– Perfect for boutique hotels, with 50 monthly conversations and core features.
ROI: $15,000+ annually.
-
Professional Plan: $99.95/month
– Ideal for mid-sized properties, offering advanced analytics and up to
10 AI instances. ROI: $25,000+ annually.
-
Enterprise Plan: $500/month
– Built for large chains, with unlimited AI instances, advanced customization,
and dedicated support. ROI: $100,000+ annually.
Product Genius integrates seamlessly
with hotel management systems and goes live in under 10 minutes. Every
plan includes a 30-day free trial and onboarding support.
The Future of Hospitality
With Product Genius, hotels
aren’t just keeping up—they’re setting a new standard for guest experiences.
By combining AI-driven automation with personalized engagement, hotels
can deliver exceptional service while uncovering new opportunities for
growth.
Ready to see how Product
Genius can transform your property? Visit ProductGenius.guru
to start your free trial or schedule a demo today.
About Product Genius
Founded in 2024 by leaders
from Web.com and AWS, Product Genius
empowers businesses with AI-driven customer engagement solutions. Headquartered
in Atlanta, GA, the platform helps businesses eliminate inefficiencies,
boost 5-star reviews, and maintain a competitive edge.
Company Contact:
Ken
Gavranovic
CEO, Product Genius
Phone: 404-590-2662
LinkedIn |
