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ResortCom
International Names
Marci
Mauro Director of Human Capital and Performance
ResortCom
International Names Marci Mauro Director of Human Capital and Performance
San
Diego, CA – September 2012 / Hospitality 1ST / ResortCom
International, LLC has announced that Marci Mauro has joined the company
as Director of Human Capital & Performance. Marci will focus on internal
and external coaching, creative direction and new product training with
clients.
|
 ResortCom
President Alex Marxer said: “Marci comes to us from our sister company
Health Travel Guides where she had fantastic results on sales and team
performance. As a world-class cyclist and professional triathlete, Marci
has direct experience with what it takes to be a champion and she translates
that into her professional business talents as well. ResortCom has a number
of new products surfacing and Marci will be instrumental in training and
coaching both employees and clients on these, particularly in the area
of the Travel Escapes Club, which provides members with access to travel
services, products and unique vacations.”
“In
the end, we don’t work for companies, we work for people,” says Marci Mauro.
“Human performance is about taking people – our greatest asset|–|and
empowering them to reach their fullest potential. My goal is to work with
the human element in breaking boundaries and achieving vision through human
performance. People are the catalysts for transformation, resulting in
breakthrough performance and results.”
“Our
new motto is “We Make Timeshare Work™,” says Marxer. “What really
makes those words come to life are the people on our team who understand
customer service. As a result of listening to our clients, we recently
opened a call center in Las Vegas. Marci has been instrumental in getting
that up and running and motivating the folks there to excel on this new
adventure. Her work at Health Travel Guides was superlative, increasing
sales revenue 125% in just one year. Having worked with ResortCom in a
consultant’s role prior to coming on full time, she is making great strides
in that same direction.”
It’s
clear something is going well with customer service at ResortCom when you
read email kudos such as “Thank you so much. You have done everything you
said you would and you’ll never know how much I appreciate it.” And “you
went over and above what you needed to do and for that I am incredibly
grateful.”
“Our
technology is such that we can operate anywhere; but with people like Marci
and the rest of our team members, technology becomes simply a tool to ensure
we deliver the best customer service possible,” said John Small, Chairman
of ResortCom. “The enthusiastic comments from both clients and timeshare
owners/members is solid evidence that we are making timeshare work, time
after time.”
ResortCom
International is known as the top performer in Global Portfolio Management
exemplified in healthy portfolios, low delinquencies and foreclosures.
In addition to loan receivables servicing and portfolio management, ResortCom’s
Financial Services Division also specializes in Maintenance Fee Billing
and Collections, Merchant Credit Card Services, Tax Withholding Trust Administration,
Custodial Services and Lender Support. The international company provides
services in many languages and currencies.
Additionally
it has a noted Resort Management Division which provides full hospitality
management service to a number of brands, most notably LaTour Hotels and
Resorts, with four- and five-star properties worldwide. The Travel Escapes
Club operates within this division.
Marci
is a resident of Cardiff, CA. She maintains her passion for athletics by
coaching athletes in cycling and triathlon, as well as teaching spinning,
yoga and Fit classes locally at Pacific Athletic Club and Frog’s Club One.
Residents of the San Diego area will see her out at the Del Mar Mud Run
in October and other fun events promoting teamwork and healthy lifestyles.
ResortCom
International’s current client list includes: El Cid Resorts, Grand Solmar,
Occidental Vacation Club, Park Plaza Resort, Playa Grande Resort and Spa,
Raintree Vacation Club, Universal Vacation Club, Viva Vacation Club, Villa
La Estancia Resort, Velas Vallarta, Bahia de Principe Avalon Vacation Club,
Royal Holiday/Costamex and The Villa Group, to name a few. ResortCom International’s
International Headquarters are located at: 404 Camino Del Rio South, Fourth
Floor, San Diego, CA 92108. The company has offices in Las Vegas, Mexico
City, Sao Paulo, Brazil, Phuket, Thailand and San Francisco. For more information
about ResortCom International: www.ResortCom.com.
Contact:
Alex Marxer / 619-683-2470
Media:
Georgi Bohrod / 619-255-1661
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