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| |  For
the past four decades, SPI Software
has remained the preferred supplier of vacation ownership properties by
providing world-class software solutions and exceptional customer service.
To survive this long in the Hospitality Technology market, a company must
be flexible enough to adapt to the changes that are constantly thrown their
way. Like almost all technology, what worked five years ago is nearly
obsolete today.
“If you are unable to adapt or change – especially in highly specialized hospitality technology – you won’t be in business long,” says Stephen Green, SPI’s Director of International Sales. “Our ability to remain the leader in Vacation Ownership software – since almost the beginning of the industry itself – has been achieved by maintaining close contacts with our customers and adapting our software to keep pace with the changes that are constantly thrown their way.” Less Personal Interaction. Since the emergence of COVID-19, in-person guest interactions have all but disappeared and “touchless” systems have become the norm. Today, there are less conversations around the water cooler or break room, with Zoom and webinars now part of our daily vocabulary. Welcoming owners with handshakes or hugs may also be a thing of the past. “So how do we continue to be hospitable when we are unable to shake a hand, share a laugh, or simply smile at our customers,” ponders Green? “How do we interact less, while reducing ‘touch points,’ and still provide a positive guest experience? Clearly, this is a major challenge because at our core, our industry is hospitality … which by definition means welcoming. SPI Software has systems or apps to resolve all of these problems and more.” Checking In. Offering a mobile check-in service is one of the most useful hospitality trends for reducing the need for human-to-human contact … an especially important concept within the context of the COVID pandemic. In the past, most resorts welcomed owners in the lobby with staff eagerly awaiting their arrival. Now guests are doing everything possible to expedite or even bypass the check-in process. For many properties, the less time spent during check-in, the more satisfied the guest. SPI’s new PreCheck functionality minimizes face-to-face interaction during the check-in process and resolves the need for a speedy check-in. Information can be gathered prior to arrival, check-in processes can be documented, door and lock codes can be shared, and guests can be notified when their room is clean and ready for check-in. This new feature is available at no additional charge to all SPI customers who use the front deck feature of SPI’s Resort Management software. When a resort can provide a pleasant welcoming process, this sets the stage for a positive vacation experience. Mobile Capabilities. With all the upgrades in today’s tech explosion, guests are now able to unlock the door, adjust lights or temperature, and control the television and do-not-disturb indicators … all from their mobile app. Using these apps can result in operational efficiencies by providing more efficient housekeeping productivity, knowing which rooms are ready to clean and scheduling housekeeping around the guest’s needs while avoiding in-person check ins. These mobile capabilities have been trending long before 2020, but with COVID concerns, providing these services has become a higher priority. Implementing SPI’s Mobile services can help guests as well as the sales team, housekeeping and maintenance departments, front desk, and managers. In today’s hospitality industry, mobile access for guests should be a requirement and not a luxury. Software Solutions. Under its flagship software product, SPI provides solutions for custom software development, marketing, sales, loan and maintenance fee servicing, receivables management, and owner services plus more. Resort operations are dramatically improved through the use of property management systems to monitor and optimize revenues, customer relationships, and cloud hosting. Digitalized guest experiences and contactless technology apps are increasingly important in how resorts manage the services they provide to their customers and can now control many aspects of the guest cycle and experience. The future. If there is one thing all businesses learned in the past two years, it is this: if you are not communicating through technology, you probably aren’t communicating at all. The trend towards digital and contactless services has gained new momentum as traditional customer-facing services are being given an overhaul, thanks to technology-assisted options. Consumers who have become accustomed to unlocking their smartphones and laptops using facial and fingerprint recognition will soon come to expect the same convenience in accessing their guest rooms. The role of technology in hospitality has drastically expanded, making IT more important to resort operators and the guest experience than ever before. About
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Previous Release: SPI Software Offers Technology Solutions for Timesharing/Hospitality Clients (07-22-21) |
