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| Utilizing
the Loans & Dues module provides resorts with the ability to offer
full conversational texting when owners and guests have a full text or
WhatsApp conversation with staff using the SPI Connect™ cloud-based agent
or mobile app. This increases operational and communication efficiencies
by reducing calls to owners concerning their loans or dues, while at the
same time prioritizing frictionless communications owners.
“SPI Software was the first vacation ownership-focused application software provider worldwide to fully incorporate WhatsApp™ into its systems, paving the way for international travelers to send messages to guests via text from any mobile device, analyze data, and conduct conversations, whether traveling domestically or abroad,” added Gordon McClendon, CEO of SPI Software. “Many software providers believe communication processes are separate from application software providers. ConnectionsGRP has exclusively partnered with SPI due to Gordon McClendon’s vision of fully appreciating the strategic importance of incorporating communication channels for global travelers like WhatsApp, providing unique communication tools only available to SPI’s customers,” said Anthony Link, CEO of ConnectionsGRP. “The texting component strongly impacts results. The communication with Members enables our clients to collect a higher percentage of dues up front and drive the reminder payments more efficiently than ever before. “To put this into context, one client who used USPS Snail Mail, Email Notification, and short coded text reminders in 2018, brought in 69% of the overall billed amount. Over the next five months’ using a text platform (November to March) this client collected 86% of Member dues in full. Using Connections technology in 2019, the first run brought in 79% of the dues, surpassing 2018 by 10%. As of December 31st, Client collected 83% of the dues in less than 60 days resulting in an additional cash from of approximately $900,000,” stated Link. “We are confident that data from SPI going forward will be equally successful.” To learn more about incorporating Loans & Dues into SPI Connect™ as a customer communications tool or about other software solutions created exclusively for the hospitality and vacation ownership industry, visit www.SPISoftware.com or contact Lou Wolfson at 305-519-4297 or via email at lou.wolfson@spiinc.com. About
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Previous Release: Gordon McClendon of SPI Software Featured Speaker at GNEX-CRTA Conference in Toronto (09-15-22) About
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“By
utilizing our new Loans & Dues platforms, resorts can send invoices
and reminders via text,” shared Lou Wolfson SPI Sales Manager. “This can
be a tremendous savings to a resort in terms of the printing of documents,
envelopes and postage, as well as administrative fees. SMS Texting or WhatsApp
reduces the labor costs required to have the owners or members engage and
pay dues. Having the communication fully automated is extremely valuable
since all the information resides in the SPI module itself.”