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For
fine private clubs that operate at the highest standards, BoardRoom
magazine’s entirely merit-based Distinguished Clubs award program uses
a club-specific rating system that recognizes the club, its management,
and its staff based on a proprietary criteria and evaluation process that
distills and measures a club’s Member Experience. As such, the rating system
used by Distinguished Clubs is different from any that has come before,
and with it, the private club industry now has the means to identify the
top private clubs based on the most important aspect: Member Experience.
 As defined by Distinguished Clubs, “Member Experience” is that special combination of “Qualities” that a private club provides its members. It is not just the quality of service, or of the facilities, or of the product provided, it is also the quality of the staff and of the management, as well as the overall club governance they deliver. The most important quality, however, is the quality of the intangible. While difficult to measure, the latter is comprised of those magic moments experienced, the members befriended, the memorable events and famous tournaments attended, as well as the club traditions, history, and heritage proudly recognized. “The St. Andrews Country Club Board of Governors, membership and professional staff are honored to receive the esteemed Distinguished Clubs designation. Our commitment to providing our members, their families and guests with premier club facilities and amenities while delivering excellence in personal service is driven by our mission statement,” says Craig D. Martin, C.C.M. and St. Andrews Country Club General Manager/C.O.O. “Our employees continue to deliver on our brand promise consistently. We are the club most highly regarded and respected for providing exceptional experiences.” “We’d like to congratulate St. Andrews Country Club for earning Distinguished Club status,” said John Fornaro, Publisher of BoardRoom magazine, “Special recognition also goes out to St. Andrews’ General Manger, Craig Martin, as well as the club’s board of governors, its department heads, and entire staff for their efforts in providing an excellent member experience.” The Distinguished Club Awards also recognize employees, departments and programs that are setting the bar and distinguishing themselves. Submissions are based on overall performance excellence in each respective area, along with our vision for future growth and impact on the overall health of the club and the member’s experience. St. Andrews Country Club individual award recipients include: Ginger Alfano, Director of Fitness; Paul Clivio, Director of Golf; Federica Davis, Director of Clubhouse Operations; Rick Dente, Assistant General Manager; Aaron Krickstein, Director of Tennis; Kristen Pfeifer, Director of Communications and Member Services; Chantal Reznik, Director of Human Resources; Patricia Sorensen, Chief Financial Officer; and Stephen Viggiano, Executive Chef. About
St. Andrews Country Club
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