 
Back To News/PR Index | 
| 
| It was recently announced by ARDA (American Resort Development Association) that the Trinity Resort Services IT team has been selected as one of the finalists in the non-developer Technology Team award category. The Award for the number one team will be announced at the Hilton Orlando on April 19 in conjunction with the timeshare industry’s largest convention called “Timesharing Together”. According
to Odilia Guiant,
Trinity CEO, “Our innovative team built a two-way BI because security is
very important to our company and prior to this our team could not see
all the information we needed to run efficiently and make informed decisions.
This two-way BI allows the team to not only extract information from our
platforms, but also to add information from other sources to Koios Analytics
and link it to any other piece of information. The team can now create
internal and client specific KPI’s, automatically, into a single consolidated
platform. As a servicing company, it’s important that our clients can see
what’s happening with all stakeholders and components.”
 Koios Analytics is also a Quality Assurance tool. Any team member can listen to a call on Koios Analytics, grade the call, see if surveys were sent, and see all the agent’s Quality Assurance performance (call monitoring percentage, reservation accuracy, survey scores, total sales, etc.). On Koios Analytics, team members can see the full history of any call (inbound and outbound) and create any KPI tailor suited for client needs, similar to a CRM. The system consolidates several reports into one database to see all calls (inbound and outbound), abandoned calls, and the difference of calls against the forecast. This dynamic platform also features a supervisor tracking system so that anyone with the specific permission level can see how many monthly reviews are still pending, how many Quality Assurance meetings are still required, and how many one-on-ones for the month have been completed. Koios Analytics also keeps track of scheduling. Trinity’s Property Management System (supported by SPI) is connected to Koios Analytics, and it therefore allows the capability for Quality Assurance to instantly communicate reservation errors to the agents. For more information about how Trinity Resort Services works with clients to give them peace of mind and a strong bottom line, go to www.TrinityResortServices.com, email info@trinityresortservices.com or call 702-747-7011. Trinity
Resort Services
Media
Contact:
Trinity
Resort Services Contact:
Previous Release: Trinity Resort Services Supports Team Members' Charities of Choice (11/15/22) |
|
