| Wawa,
PA – October 2024 / NewsmakerAlert: Wawa
is thanking customers and associates for rating the regional chain #1 nationally
in convenience stores in the 2024
American Customer Satisfaction Index (ACSI®) Convenience Store Survey
with an industry-leading score of 82 out of 100. The benchmark measurements
in the survey included overall convenience, food variety and quality and
helpfulness of staff among others. The ACSI Convenience Store Study 2024
is based on 5,710 completed surveys. Customers were chosen at random and
contacted via email between March and September 2024. Download
the study here.
“We
are grateful to our associates for making recognition like this possible
by continuing to deliver our purpose of fulfilling lives at our stores,”
said Chris
Gheysens, Wawa CEO. “We are also thankful to our amazing customers
for taking time to complete the survey and for allowing us to serve them
and create meaningful connections inside and outside our stores. These
ratings are incredibly meaningful to all Wawa associates as they strive
to provide the best possible customer experience every day.”
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About
the ACSI
The
American Customer Satisfaction Index (ACSI®) has been a national economic
indicator for over 25 years. It measures and analyzes customer satisfaction
with approximately 400 companies in about 40 industries and 10 economic
sectors, including various services of federal and local government agencies.
Reported on a scale of 0 to 100, scores are based on data from interviews
with roughly 200,000 customers annually. For more information, visit www.TheACSI.org.
About
Career Opportunities: Soar with Wawa!
Wawa
is in the midst of expanding to several markets and is creating thousands
of new jobs and career opportunities for those interested in soaring with
the company. Joining the Wawa team makes you part of a longstanding tradition
of success that spans decades, hundreds of stores, multiple states and
counting! Wawa associates own 39% of the company through an Employee Stock
Ownership Plan (ESOP). View career
opportunities at Wawa and examples of fulfilling careers.
About
Wawa, Inc.
Wawa,
Inc., a privately held company, began in 1803 as an iron foundry in
New Jersey. Toward the end of the 19th Century, owner George Wood took
an interest in dairy farming and the family began a small processing plant
in Wawa, PA in 1902. The milk business was a huge success, due to its quality,
cleanliness and “certified” process. As home delivery of milk declined
in the early 1960s, Grahame Wood, George’s grandson, opened the first Wawa
Food Market in 1964 in Pennsylvania as an outlet for dairy products. Today,
Wawa is your all day, every day stop for freshly prepared foods, beverages,
coffee, fuel services and surcharge-free ATMs. Wawa stores are located
in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, North
Carolina, Alabama and Washington, D.C. with more than 1,060 locations to
date. The stores offer a large fresh foodservice selection, including Wawa
brands such as custom prepared hoagies, freshly-brewed coffee, hot breakfast
sandwiches, hand-crafted specialty beverages, a dinner menu including burgers
and an assortment of soups, sides and snacks. Forbes.com Ranks Wawa as
#20 of America’s Largest Private Companies, #1 in Convenience Category
for America’s Best Customer Service by Newsweek, one of Forbes 2023 America’s
Best Employers for Women and New College Grads.
Media
Contact:
Lori
Bruce
Public
Relations Manager
Wawa,
Inc.
610-405-7782 |
