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Santa
Fe, NM – April 2020 / Newsmaker Alert / Travel
Outlook Premium Reservation Call Center, a virtual hospitality company
specializing in voice reservations and guest service, uses down-time to
upskill with Kennedy Training Network.
Like
all other hotel reservations and call center teams, during the first 10
days of the COVID-19 crisis, Travel Outlook’s certified call center agents
were inundated with calls to cancel or postpone.
Now
that the call volume has temporarily softened, rather than laying off staff,
Travel Outlook is using this quiet phase to upskill its call center team
by scheduling additional private, live webcam training with Kennedy Training
Network (KTN).
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Travel
Outlook President John
Smallwood said, “While we have long recognized the value of KTN’s unique
approach to reservations selling, we’re grateful that Doug Kennedy and
his Kennedy Training Network team are launching new content to prepare
our agents for the call scenarios we anticipate. We’re already starting
to see signs of deal-seeking from travelers, and the KTN training will
prepare our team to hold the line on price, while also showing empathy,
and creating urgency to book any special offers our clients put out there.”
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Kennedy
Training Network President Doug Kennedy added, “I predict that the
voice channel will return with a vengeance, especially for resort and leisure
segments. People are going want a human voice to explain and reassure them
about softened deposit and cancellation requirements.”
Kennedy
predicts another big change that will drive voice: Deal-seeking Daydreamers.
“Those who are home-schooling, working remote, or both, will soon start
daydreaming about summer and fall vacation travel. They will soon be calling
to see what special deals and offers they can find by calling directly.”
When
asked about corporate travel, Kennedy added, “We are also expecting that
many business travelers will also be calling about reservations, as they
too are going to have questions about the local area situations.”
“During
this critical recovery period, every call will be disproportionately valuable
for hotels. Armed with effective tactics like the ones described above,
Travel Outlook will assist its clients to regain stability as things gradually
return to normal,” said Smallwood.
For
additional information, visit www.TravelOutlook.com/openvirtually,
or contact:
Company
Contact:
John
Smallwood, CEO
Travel
Outlook Premium Reservations Call Center
Email:
openvirtually@traveloutlook.com
Phone:
844-TRAVELOUTLOOK (844-872-8356)
Media
Contact:
Raul
Vega
LEVEL
5 Hospitality
www.LEVEL5hospitality.com
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Previous Release: Keep
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